Summary
Overview
Work History
Education
Skills
Timeline
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John Benjamin Vinnerkvist

West Hills,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Learning and Development Analyst

NINJIO LLC
Westlake Village, CA
10.2022 - Current
  • Authored, Published and Distributed all SCORM NINJIO content to various platforms.
  • Served as Quality Assurance and facilitated testing on any outgoing NINJIO Episode or Compliance track.
  • Managed a cloud storage platform that housed thousands of files and assets that served as internal or client facing
  • Assisted in the development of customized NINJIO Training Courses based on requests from the client
  • Participated in various meetings with stakeholders to discuss L&D practices that could be improved upon or enhanced further.

Client Support Administrator

NINJIO LLC
Westlake Village, CA
03.2021 - 10.2022
  • Delivered high level of service to clients via ticket response, email/phone communication or through virtual meetings.
  • Onboarded new business into our internal LMS platform and provided an technical demo revealing reporting and test-phishing capabilities.
  • Assisted in Launching NINJIO aware content to thousands of clients on a monthly basis.
  • Collaborated closely with team members to ensure quality customer service delivery and tracked progress until resolution was achieved.

Production Analyst

SBA (Dealer Leads)
Calabasas, CA
06.2019 - 07.2020
  • Worked in a team to provide weekly analytics regarding website traffic and SEO reports for over 200 Dealerships in the United States
  • Monitored and reported declines in lead performance and declines in user traffic and worked with head programmers to resolve discrepancies on dealer webpage
  • Assisted on back-end of Research sites by updating new inventory and inserting new vehicle text information via client feedback.

New Business Financial Service Associate/ Ops Processor

American International Group
Woodland Hills, CA
07.2018 - 04.2019
  • Served as the front line to customer account creation for their investment into index and fixed annuities
  • Provided a detailed review of customer annuity contracts and communicated with broker dealers, internal wholesalers and surrendering companies to resolve discrepancies concerning documentation
  • Adhered to department procedures and gained understanding of specific products, systems and applications associated with processing client confidential information.

Education

Bachelor of Arts in Business Economics -

University of California Riverside
06.2018

Skills

  • Bilingual (Swedish Speaker)
  • Attention to Detail in reviewing confidential documentation and data
  • Multitasking various projects, assignments and new requests
  • Analytical Skills in end-user experience and data comparison
  • Experience In Cloud Management, Account Managing and Customer Service
  • Knowledge in Learning Management Systems, Search Engine Optimization and Data Organization
  • Experience in Microsoft office (Word, Excel, Outlook), Adobe Photoshop, Adobe XD, Figma, Articulate Storyline 360 & Azure AD

Timeline

Learning and Development Analyst

NINJIO LLC
10.2022 - Current

Client Support Administrator

NINJIO LLC
03.2021 - 10.2022

Production Analyst

SBA (Dealer Leads)
06.2019 - 07.2020

New Business Financial Service Associate/ Ops Processor

American International Group
07.2018 - 04.2019

Bachelor of Arts in Business Economics -

University of California Riverside

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John Benjamin Vinnerkvist