Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Johnny Batten

Johnny Batten

Florence,SC

Summary

Seeking a role that will create opportunities to contribute to the safety, security, and overall betterment of others. Professional contributions include 8+ years of experience spanning a variety of customer service-oriented settings with a solid commitment to educating students and clients contacted daily about specific policies and procedures.

Overview

17
17
years of professional experience

Work History

Career Sabattical

Self
10.2022 - Current
  • Communicate with employers to learn more about their organization while exploring potential fit within their organization.
  • Explored opportunity to return to school to gain additional certifications to make myself attractive to employers in a new field.

Direct Sales Representative

Spectrum
03.2022 - 10.2022
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Inquired about current service levels and offered upgrades.

Medicare Sales Representative

Assurance Prudential
08.2021 - 11.2021
  • Communicated individualized need for Medicare Coverage via telephone for eight to ten customers daily.
  • Analyzed customer needs to provide customized insurance solutions.
  • Met with customers to provide information about available products and policies.

Insurance Producer

Bankers Life and Casualty
08.2020 - 08.2021
  • Made 250 dials daily to set and meet target of four to six appointments for each field day.
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Outside Sales Representative

Spectrum
01.2019 - 07.2020
  • Established new accounts through cold calling and personal visits to potential customers.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Visited three to five customer locations daily to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.

Residence Life Consultant

SC Governor's School for Science and Mathematics
08.2018 - 12.2018
  • Assisted the Dean of Students in training all 18 professional and paraprofessional staff living with students
  • Investigated incidents, determining root causes and implementing corrective actions.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Insurance Producer

Bankers Life and Casualty/Combined Insurance
08.2015 - 07.2018
  • Worked with a client to save over 50K annual in expected medication costs by switching prescription drug plan after completing detailed review of Medicare Advantage plan.
  • Completed 200+ dials daily to set 4-5 appointments for the next business day.
  • Set up policies and completed all documentation.
  • Provided detailed information about company insurance products.

Residence Life Coordinator/Director of Campus Life

SCGSSM
08.2006 - 06.2015
  • Assisted 200+ residents with transitioning into new living environment and maintained strong relationships with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Provided crisis management and intervention during emergency situations.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Developed, implemented and monitored residential policies and procedures.

Education

Master of Science - Psychology

Walden University
Minneapolis, MN
2010

Bachelor of Arts - Communications

University of Maine At Presque Isle
Presque Isle, ME

Skills

  • Service Oriented
  • Online Learning and Internet technology
  • Negotiation
  • Microsoft Office Suite
  • CRM Programs
  • Crisis Response
  • Time Management
  • Problem Solving
  • Adapting to Changing Priorities

Affiliations

National Association of Student Affairs Professionals (NASPA), 2012 – 2013 Toastmasters International (TMI), (2013 – 2018) CPR/AED, Standard First Aid, Bloodborne Pathogens (BLS), 10/19/2022

Timeline

Career Sabattical

Self
10.2022 - Current

Direct Sales Representative

Spectrum
03.2022 - 10.2022

Medicare Sales Representative

Assurance Prudential
08.2021 - 11.2021

Insurance Producer

Bankers Life and Casualty
08.2020 - 08.2021

Outside Sales Representative

Spectrum
01.2019 - 07.2020

Residence Life Consultant

SC Governor's School for Science and Mathematics
08.2018 - 12.2018

Insurance Producer

Bankers Life and Casualty/Combined Insurance
08.2015 - 07.2018

Residence Life Coordinator/Director of Campus Life

SCGSSM
08.2006 - 06.2015

Master of Science - Psychology

Walden University

Bachelor of Arts - Communications

University of Maine At Presque Isle
Johnny Batten