Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Johncarlos Ochoa Toledo

Castroville

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Freedom Packaging
Watsonville, CA
02.2024 - 02.2026
  • Maintained accurate customer interaction records for efficient follow-up.
  • Conducted market analysis to uncover trends and growth opportunities.
  • Developed strategies that boosted market share and revenue.
  • Collaborated with teams to streamline communication and resolve issues.
  • Processed orders and returns efficiently using CRM systems to streamline operations.

Sales Coordinator II

Monterey Mushroom
Royal Oaks, CA
06.2022 - 02.2024
  • Enhanced operational workflows through effective team collaboration.
  • Improved customer satisfaction scores by addressing issues quickly.
  • Identified key sales trends to inform strategic decisions.
  • Provided administrative support by managing inquiries and resolving customer concerns promptly.

Sales Representative

Total Wine
Sand City, CA
12.2020 - 06.2022
  • Drove sales performance with strategic initiatives.
  • Assisted in product demonstrations to engage potential customers and highlight features.
  • Identified improvement areas through customer feedback analysis.
  • Collaborated with team members to identify customer needs and suggest appropriate solutions.

Education

Master of Business Administration (M.B.A.) - Business Administration

California State University, Monterey Bay
Marina, CA
05.2023

Bachelors - Business Management

San Jose State University
San Jose
05.2017

Skills

  • Customer Relations
  • Sales Strategies
  • Market Analysis
  • Data-Driven Decision Making
  • Salesforce
  • Analytical Thinking
  • Critical thinking
  • Data entry
  • Relationship building
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft Office Suite

Certification

  • Data Analytics, Google - 1 year

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Freedom Packaging
02.2024 - 02.2026

Sales Coordinator II

Monterey Mushroom
06.2022 - 02.2024

Sales Representative

Total Wine
12.2020 - 06.2022

Bachelors - Business Management

San Jose State University

Master of Business Administration (M.B.A.) - Business Administration

California State University, Monterey Bay