Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Johncarlos Ochoa Toledo

Castroville,CA

Summary

Motivated professional with a customer service background and a strong commitment to education and community impact. Brings a student-centered approach grounded in empathy, patience, and effective communication. Seeking a community college teaching role to inspire lifelong learning, support diverse student populations, and translate real-world experience into meaningful instruction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Freedom Packaging
02.2024 - 02.2026
  • Maintained accurate customer interaction records to ensure timely follow-up.
  • Processed orders and returns using CRM systems to improve operational workflow.
  • Collaborated with teams to enhance communication and resolve customer issues.
  • Conducted market analysis to uncover trends and growth opportunities.
  • Developed strategies that boosted market share and revenue.

Sales Coordinator II

Monterey Mushroom
06.2022 - 02.2024
  • Identified key sales trends to inform strategic decisions.
  • Elevated customer satisfaction by swiftly addressing issues and ensuring resolutions.
  • Managed inquiries and resolved customer concerns promptly to support seamless operations.
  • Streamlined operational workflows through team collaboration to optimize processes.

Sales Representative

Total Wine
12.2020 - 06.2022
  • Conducted product demonstrations to engage potential customers and showcase features effectively.
  • Implemented strategic initiatives to enhance sales performance.
  • Partnered with team members to assess customer needs and recommend tailored solutions.
  • Identified improvement areas through customer feedback analysis.

Education

Master of Business Administration (M.B.A.) - Business Administration

California State University, Monterey Bay
Marina, CA
05-2023

Bachelors - Business Management

San Jose State University
San Jose

Skills

  • Customer Relations
  • Order Processing
  • Customer Feedback Analysis
  • Salesforce
  • Lead generation
  • Microsoft Excel
  • Data-driven decisions
  • Problem solving
  • Critical thinking
  • Team collaboration
  • Relationship building
  • Adaptability

Languages

Spanish
Professional

Certification

Data Analytics - Google

Timeline

Customer Service Representative

Freedom Packaging
02.2024 - 02.2026

Sales Coordinator II

Monterey Mushroom
06.2022 - 02.2024

Sales Representative

Total Wine
12.2020 - 06.2022

Master of Business Administration (M.B.A.) - Business Administration

California State University, Monterey Bay

Bachelors - Business Management

San Jose State University
Johncarlos Ochoa Toledo