NICOLE FERRER
Canoga Park,CA
Summary
To succeed in an environment of growth and excellence and earn a job which provides job satisfaction, self-development, and helps me achieve personal as well as organizational goals.
Personable, presentable, and articulate, with well-developed communication. Meticulously thorough, with an eye and patience for detail. Highly adaptable, quick learner, cheerful, outgoing, and optimistic, with a “can do” attitude and unlimited potential.
Overview
7
7
years of professional experience
Work History
HCC Data Entry Clerk & Coordinator
Regal Medical Group
04.2023 - Current
- Transfer data from hard copy to a digital database
- Process HMO Claims in CPT codes on EZCap
- Responsible for the accurate and timely completion of tasks assigned and adhering to hourly/daily production standards in accordance with established policies and procedures
- Process data entry of encounters with an accuracy rate not to fail below 97%
- Making sure that codes & new HCC codes are completely processed in Healthcare Data Solutions and EZCap
- Communicates with management and makes recommendations to improve processes
Restaurant Supervisor
Chowking USA
03.2022 - 04.2023
- Manage and direct employees during shift making sure that all the procedures are standard and followed.
- Oversees employee’s performances.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Training new employees to company standards and regulations.
- Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
- Implemented health and safety protocols, ensuring clean and safe environment for both staff and patrons.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Cashier & FOH Crew Trainer
Chowking USA
01.2022 - 03.2022
- Receive payment by cash and credit cards
- Maintained accurate records of sales, labor and other costs.
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and there is adequate change
- Greet customers entering establishment
- Maintain clean and orderly checkout areas
- Training new employees to company standards and regulations
Cashier & FOH Crew Trainer
Chowking Usa
06.2018 - 09.2021
- Receive payment by cash and credit cards
- Maintained accurate records of sales, labor and other costs.
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and there is adequate change
- Greet customers entering establishment
- Maintain clean and orderly checkout areas
- Training new employees to company standards and regulations
Data Entry/Outreach Coordinator
Blue Shield of California
10.2021 - 12.2021
- Maintain database by entering new and updated customer and account information
- Prepares source data for computer entry by compiling and sorting information
- Establishes entry priorities
- Processes customer and account source documents by reviewing data for deficiencies
- Resolve deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintains data entry requirements by following data program techniques and procedures
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
Data Entry/Outreach Coordinator
Blue Shield of California
09.2020 - 07.2021
- Maintain database by entering new and updated customer and account information
- Prepares source data for computer entry by compiling and sorting information
- Establishes entry priorities
- Processes customer and account source documents by reviewing data for deficiencies
- Resolve deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintains data entry requirements by following data program techniques and procedures
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
Data Entry/Outreach Coordinator
Blue Shield of California
10.2019 - 12.2019
- Maintain database by entering new and updated customer and account information
- Prepares source data for computer entry by compiling and sorting information
- Establishes entry priorities
- Processes customer and account source documents by reviewing data for deficiencies
- Resolve deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintains data entry requirements by following data program techniques and procedures
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
Education
Medical Billing & Coding Certificate -
Penn Foster College
11-2025
High School Diploma -
Jose Abad Santos High School
Binondo, Manila03.2014
Skills
- Bilingual (Tagalog/English)
- Fast Learner
- MS Office Proficient
- Customer Service Efficiency
- Friendly and cheerful
- Optimistic and outgoing
- Well-organized
- QuickBooks Proficient
- Fast typing speed
- Medical terminology
- Accuracy and attention to detail
Personal Data
Personable, presentable, and articulate, with well-developed communication. Meticulously thorough, with an eye and patience for detail. Highly adaptable, quick learner, cheerful, outgoing, and optimistic, with a “can do” attitude and unlimited potential.
Timeline
HCC Data Entry Clerk & Coordinator
Regal Medical Group
04.2023 - Current
Restaurant Supervisor
Chowking USA
03.2022 - 04.2023
Cashier & FOH Crew Trainer
Chowking USA
01.2022 - 03.2022
Data Entry/Outreach Coordinator
Blue Shield of California
10.2021 - 12.2021
Data Entry/Outreach Coordinator
Blue Shield of California
09.2020 - 07.2021
Data Entry/Outreach Coordinator
Blue Shield of California
10.2019 - 12.2019
Cashier & FOH Crew Trainer
Chowking Usa
06.2018 - 09.2021
High School Diploma -
Jose Abad Santos High School
Medical Billing & Coding Certificate -
Penn Foster College
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