Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JohnD Her

Pontiac,MI

Summary

Results-driven lead technician with proven expertise in training teams, managing workflows, and enhancing customer satisfaction. Committed to delivering operational efficiency and exceeding sales goals through effective communication and adaptability.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Pest Control Technician

Greenix Pest Control
Rochester Hills, Michigan
2026.03 - 2026.10

• Identified insects, rodents, and nesting signs through field inspection tools.

• Explained service plans, safety steps, and prevention tips to customers.

• Applied insecticides, herbicides, rodenticides, growth regulators, and related products indoors and outdoors using hand sprayers, power sprayers, dusters, and foggers.

• Kept current with state rules and regulations and followed required standards.

Lead Technician

G&S window washing
Troy, Michigan
2025.03 - 2025.09
  • Trained and supervised new team members on safety procedures, equipment use, and service standards.
  • Delivered high-quality cleaning services while maintaining strong customer satisfaction.
  • Managed daily scheduling, workflow, and job completion within time and budget requirements.
  • Consistently exceeded sales goals by identifying customer needs, and recommending additional services.

Operations Associate

Amazon
Pontiac, Michigan
2023.08 - 2025.03
  • Coordinated daily delivery operations while consistently meeting performance metrics and time-sensitive deadlines.
  • Served as a primary point of contact for customers and internal teams to resolve delivery-related issues efficiently.
  • Maintained accurate records and ensured full compliance with safety, regulatory, and company standards.
  • Demonstrated strong reliability and adaptability in a high-volume, fast-paced operational environment.

Education

High School Diploma -

Pontiac
Pontiac, MI
2016-06

Skills

  • Team leadership and operations
  • Sales & Client Relationship Management
  • Performance & Goal Management
  • Process Improvement & Compliance
  • Bilingual Communication (Hmong & English)
  • Creative problem solving
  • Safety protocols
  • Chemical handling

Certification

  • Registered Pesticide Applicator

Timeline

Pest Control Technician

Greenix Pest Control
2026.03 - 2026.10

Lead Technician

G&S window washing
2025.03 - 2025.09

Operations Associate

Amazon
2023.08 - 2025.03

High School Diploma -

Pontiac
JohnD Her