Johnda Shaffer
Chesapeake,OH
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
15
15
years of professional experience
Work History
General Manager
Old Navy
Huntington, WV
08.2024 - Current
- Oversaw budget management, ensuring financial targets were consistently met.
- Mentored and developed team members, fostering a culture of continuous improvement.
- Streamlined communication channels between departments to boost collaboration.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
Branch Manager
U.S. Bank
Lucasville, OH
02.2024 - 07.2024
- Lead and manage branch to ensure that goals are met and to ensure compliance with all banking laws and regulations.
- Coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties.
- Facilitated training programs for staff to improve product knowledge and sales techniques, enhancing overall team performance.
Store Manager
Bath and Body Works
Barboursville, WV
08.2017 - 01.2024
- Building high performing teams
- Selling effectiveness through analyzing business and creating a clear action plan that drives results.
- Leading focus on delivering the best engaging customer experience.
- Align with SLT to support action plans that will optimize results.
- Lead a TOP 10 in the region store.
- Real Estate store seeing up to 40% increases within first 3 month open.
TAP District Manager
Bath and Body Works
Huntington, WV
08.2021 - 02.2022
- Influencing and inspiring the organization.
- Observing and engage the customer.
- Drive operational excellence.
- Deliver business results through analysis and action.
- Building high performing teams for today and tomorrow.
- Lead with curiosity and humility.
- Lead 11 stores in district.
TAP District Manager
Bath and Body Works
Huntington, WV
11.2020 - 03.2021
- Influencing and inspiring the organization.
- Observing and engage the customer.
- Drive operational excellence.
- Deliver business results through analysis and action.
- Building high performing teams for today and tomorrow.
- Lead with curiosity and humility.
Spring Season ONE AWARD Winner
Bath & Body Works
Cleveland, OH
11.2020 - 03.2021
- Successful opened 2 Real Estate stores
Senior District Leader
Regis
Charleston, WV
02.2016 - 07.2017
- Lead team of 12 Salons.
- Taught the business to salon leaders through P&L.
- Taught product knowledge to team.
- Supported store using company tools to increase average ticket.
- Promoted 2 stylists to salon leaders.
- Partnered with other SDL and RD for creation of hair shows.
- Recruited at local school for new stylist.
Store Manager
Express
Barboursville, WV
08.2015 - 01.2016
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Set clear expectations for team performance.
- Directed merchandising strategy to achieve brand standards.
- Coordinated employee schedules for optimum performance and shift coverage.
Store Manager
Charlotte Russe
Barboursville, WV
02.2015 - 08.2015
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Set clear expectations for team performance.
- Directed merchandising strategy to achieve brand standards.
- Coordinated employee schedules for optimum performance and shift coverage.
Store Manager
Soma Intimates
Huntington, WV
08.2011 - 01.2015
- Increased profits through effective sales training.
- Completed profit loss performance reports.
- Trained and developed new associates on POS and sales tactics.
- Increased sales volume by 15% in less than 2 years.
- Generated repeat business through exception customer service.
- Lead 8 new store openings.
Education
High School -
South Point High School
South Point, OH05.1993
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
Timeline
General Manager
Old Navy
08.2024 - Current
Branch Manager
U.S. Bank
02.2024 - 07.2024
TAP District Manager
Bath and Body Works
08.2021 - 02.2022
TAP District Manager
Bath and Body Works
11.2020 - 03.2021
Spring Season ONE AWARD Winner
Bath & Body Works
11.2020 - 03.2021
Store Manager
Bath and Body Works
08.2017 - 01.2024
Senior District Leader
Regis
02.2016 - 07.2017
Store Manager
Express
08.2015 - 01.2016
Store Manager
Charlotte Russe
02.2015 - 08.2015
Store Manager
Soma Intimates
08.2011 - 01.2015
High School -
South Point High School