John E. Soto Garzon

• Processed billing to ensure all social workers were paid by proper insurance companies
• Coordinated social workers schedule with their clients, and assisting clients with their clinical cases
• Provided excellent customer services through client assessments and directing them to available programs
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors

Nursing Student – EDP University of Puerto Rico (01/2024 – 08/2025)

• Completed 700+ hours of supervised clinical practice across diverse hospital settings:
  Medical-Surgical Rotation – Menonita Hospital, Humacao, PR
  Community Health – HOPE Hospital, PR
  Mental Health – Centro de Salud Mental, Juncos, PR
  OB/GYN & Pediatrics – Caribbean Hospital, PR
• Performed patient assessments, vital signs monitoring, IV therapy, wound care, and safe medication administration under RN supervision.
• Assisted with catheter care, specimen collection, and post-surgical monitoring.
• Provided patient and family education on disease management and discharge planning.
• Collaborated with interdisciplinary teams and maintained accurate documentation in Electronic Health Records (EHR).

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Maintained client files, records of client interactions, client notes, and other information in a confidential manner.
• Worked with providers and organizations to allocate suitable resources for clients.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Scheduled and attended meetings with clients and prospective clients as requested.

• Supervised daily activities and provided assistance to administration and clinical staff.
• Responded to questions and managed communications with clients and care coordinators.
• Monitored and directed incoming mail and prepared outgoing mail.
• Oversaw office inventory activities by ordering and requisitions and shipment receiving.
• Maintained complete documentation for permanent records and auditing purposes and updating clients information
• Communicated with clients in both English and Spanish, providing translation services where needed.
• Executed record filing system to improve document organization and management

• Connected with guests assisting with product information, order fulfillment, and merchandise selection
• Assisted other sales associates with customer mater, stocking of merchandise, and organizing products
• Tracked stock using company inventory management software
• Trained and developed new sales team associates in products, selling techniques and company procedures
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Educated customers on promotions to enhance sales