Johnecia Blackmon
Grenada,MS
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
5
5
years of professional experience
Work History
Sales Associate
Spectrum
Austin, TX
02.2023 - 02.2025
- Processed credit card transactions
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered store and merchandise questions and led customers to wanted items.
Sales Associate
Teleperformance USA
01.2020 - 05.2022
- Provided accurate information about products, prices and services.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered customer inquiries regarding product features, pricing, and availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Montgomery County High School
Kilmichael, MS05-2018
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Sales training
- Product promotions
- Product recommendations
- Guest relations
- Positive and professional
- Contact follow-up
- Payment processing
- Verbal and written communication
- Excellent people skills
- Hospitality and accommodation
- Customer service
- Adapt to diverse groups
Timeline
Sales Associate
Spectrum
02.2023 - 02.2025
Sales Associate
Teleperformance USA
01.2020 - 05.2022
High School Diploma -
Montgomery County High School