JOHNEICE GREEN
Cleveland,OH
Summary
20 + years Customer Service Experience 10+ Advanced user of Microsoft Office Ability to work independently and contribute to a team Experience with claims handling, Excellent written, verbal, and interpersonal communication skills Excellent multi-tasking abilities Punctual and detail oriented Seasoned Processor successful at receiving, entering, and routing data. Offering many years of related experience and familiarity with industry operating procedures.
Overview
12
12
years of professional experience
Work History
Processor
Proctor Loan Protector
05.2023 - 06.2025
- Monitor emails and voicemails.
- Outbound/Inbound calls.
- Review documentation for accuracy and completeness.
- Collaborate with team members to streamline processing workflows.
- Train new staff on processing procedures and best practices.
- Communicate with clients to gather necessary information and updates.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Processed documents to maintain records and files.
- Monitored daily workflow to ensure deadlines were met for each stage of the loan process.
- Reviewed data for accuracy and resolved discrepancies in information promptly.
Concierge
Driver Network Services
12.2021 - 02.2023
- Professional Driver.
- Provided exceptional customer service to clients and guests.
- Coordinated transportation schedules for clients using company management software.
- Developed strong relationships with local service providers to enhance guest experiences.
- Processed guest feedback to improve service quality and address concerns effectively.
Tech Support
Conduent
08.2020 - 09.2022
- Documented customer interactions and resolutions in ticketing system.
- Provided company users with tech support for IT problems and account maintenance.
- Provided technical support to users regarding Information Management systems.
- Provided technical support to customers by troubleshooting issues related to hardware and software configurations.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Followed up on pending tasks until completion.
Service Center Associate
Sedgwick Claims
08.2015 - 03.2019
- Utilized company software to track and document claim statuses accurately.
- Reviewed incoming claims to ensure accurate and complete documentation.
- Developed training materials to onboard new associates effectively
- Processed billing inquiries and resolved discrepancies efficiently.
- Entered data accurately into company database systems and maintained data integrity.
- Operated various office equipment such as scanners, printers. when required.
Work from home Tech
Asurion
07.2013 - 05.2014
- Tier 1-2 Technical Support troubleshooting
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Provided for data security, control, and disaster recovery.
- Resolved customer complaints with empathy and efficiency.
- Provided technical support for software and hardware issues.
- Verified accuracy of data entry into company database system.
Education
Associate degree - Information Systems Engineering
National College
Youngstown, OH05.2011
Skills
- Time management
- Document processing
- Claims review
- Technical troubleshooting
- Data entry
- Data analysis
- Customer service
- Microsoft Office Suite
- Multitasking and organizing
- Information verification
- Training development
- Problem solving
- Data accuracy
- Attention to detail
- Loan document validation
- Interpersonal communication
- Continuous improvement
- Teamwork and collaboration
- Software knowledge
Timeline
Processor
Proctor Loan Protector
05.2023 - 06.2025
Concierge
Driver Network Services
12.2021 - 02.2023
Tech Support
Conduent
08.2020 - 09.2022
Service Center Associate
Sedgwick Claims
08.2015 - 03.2019
Work from home Tech
Asurion
07.2013 - 05.2014
Associate degree - Information Systems Engineering
National College
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