Johneisha George
Fulshear,USA
Summary
Dynamic healthcare coordinator with a proven track record at Pacific Dental Services, enhancing appointment utilization and optimizing revenue cycles. Expert in KPI tracking and performance coaching, driving significant sales conversion improvements. Adept at leveraging CRM systems to streamline workflows while fostering team collaboration and engagement.
Overview
5
5
years of professional experience
Work History
Healthcare Coordinator
Pacific Dental Services
Katy, Texas
07.2025 - Current
- Managed high-volume patient scheduling pipeline, optimizing appointment utilization and minimizing schedule gaps through proactive recall outreach.
- Verified and qualified patient insurance eligibility to ensure financial clearance prior to appointments.
- Processed insurance claims and pre-authorizations, reducing reimbursement delays and improving revenue cycle efficiency.
- Maintained accuracy in practice management software to effectively track patient interactions, billing, and follow-up workflows.
- Supported case acceptance by clearly communicating treatment value, increasing treatment plan conversion.
General Agent
Globe Life Liberty National Division
Houston, Texas
11.2024 - 01.2025
- Spearheaded sales initiatives that increased profitability by 25% through strategic targeting of high-value worksite accounts.
- Managed daily sales operations and revenue performance for regional team to drive sales effectiveness.
- Tracked KPI dashboards for lead conversion rates, appointment metrics, and revenue targets to inform strategic decisions.
- Improved operational efficiency by 15% through workflow optimization and CRM reporting enhancements.
Supervising Agent
Globe Life Liberty National Division
Houston, Texas
07.2024 - 11.2024
- Managed high-volume sales pipeline for team of 10+ agents, tracking daily KPIs to optimize lead contact, appointment set, and close ratios.
- Increased individual agent productivity by 20% through structured lead follow-up and performance coaching.
- Implemented CRM-based performance tracking system (Epic) to enhance visibility on lead status and conversion rates.
- Trained agents on lead qualification frameworks to improve appointment-to-sale conversion.
- Conducted weekly KPI reviews to identify trends and actionable insights for improving contact-to-appointment and appointment-to-close ratios.
Agent
Globe Life Liberty National Division
Houston, Texas
06.2024 - 07.2024
- Increased sales conversion rate by 15% within two months by improving consultative lead qualification techniques.
- Scheduled and conducted high-volume client appointments, successfully converting qualified leads into enrolled accounts.
- Managed full sales cycle from lead generation to close, achieving high daily outbound contact volume.
- Utilized CRM tools to track pipeline progression and follow-up cadence, enhancing performance metric visibility.
Intern
Houston Methodist Hospital
Houston, Texas
09.2023 - 11.2023
- Designed and implemented an employee satisfaction survey, generating insights used to improve engagement and retention initiatives.
- Developed an employee recognition program aligned with organizational goals to improve morale and workplace culture.
- Created employee manual to enhance onboarding, ensure compliance, and promote operational consistency.
- Collaborated with department leaders to identify workflow inefficiencies and recommend targeted operational improvements.
- Attended cross-departmental meetings to facilitate coordination of healthcare operations and patient services.
Cashier
Freddy's
Lafayette, Louisiana
06.2021 - 08.2021
- Delivered exceptional customer service, consistently exceeding performance targets in a high-volume setting.
- Processed financial transactions with accuracy and speed in a fast-paced environment.
- Created a friendly, welcoming atmosphere that encouraged repeat customer business.
- Trained 5+ new employees, enhancing team efficiency and customer satisfaction.
Education
Bachelor of Science - Health Services Administration
University of Louisiana at Lafayette
Lafayette, LA12.2023
Skills
- High-volume lead management
- KPI tracking and reporting
- Lead qualification and pipeline development
- CRM systems (Epic and Salesforce)
- Sales conversion optimization
- Revenue growth strategy
- Performance coaching
- Workflow and process improvement
- Market Analysis
Accomplishments
#14 Supervising Agent- $12,449 AP (week of 11/11)
Timeline
Healthcare Coordinator
Pacific Dental Services
07.2025 - Current
General Agent
Globe Life Liberty National Division
11.2024 - 01.2025
Supervising Agent
Globe Life Liberty National Division
07.2024 - 11.2024
Agent
Globe Life Liberty National Division
06.2024 - 07.2024
Intern
Houston Methodist Hospital
09.2023 - 11.2023
Cashier
Freddy's
06.2021 - 08.2021
Bachelor of Science - Health Services Administration
University of Louisiana at Lafayette