Summary
Work History
Education
Skills
Timeline
Generic

Johneka Tensley

Miami,FL

Summary

Dynamic manager with proven success at Checkers Restaurant, excelling in team leadership and customer service. Skilled in strategic planning and staff development, I enhanced customer satisfaction and built high-performing teams. Achieved departmental goals through effective operations management and strong relationship building, fostering a collaborative and engaging work environment.

Work History

Manager

Checkers Restaurant
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers through account development.

Cashier Team Lead

Publix
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Cashier

McDonald's Restaurant
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

N/A -

South Dade
Homestead, FL
2009

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Goal setting
  • Relationship building
  • Documentation and reporting
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Verbal and written communication
  • Complex Problem-solving
  • Task delegation

Timeline

Manager

Checkers Restaurant

Cashier Team Lead

Publix

Cashier

McDonald's Restaurant

N/A -

South Dade

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Johneka Tensley