Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Johnese Monford

Johnese Monford

Philadelphia,PA

Summary

Outgoing, ambitious and reliable Brand Ambassador with 5 years of experience in sales and marketing. I also have over 8 years in customer service and customer engagement. I am always trusted to positively represent ANY brand by being well-versed and knowledgeable in all products. I love to consistently engage and communicate with customers about our currents products and promotions. Hardworking with the ability to multitask and memorize all needed and additional information that would help with customer experience and sales. I am a cheery person with great communication, I possess the patience and compassion to handle any issue with customer dissatisfaction or issue. I also pride myself, on my trainability and how well I work with others!

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bank Teller

Firstrust Bank
Philadelphia, PA
11.2023 - Current
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins and checks.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Provided assistance to other tellers during peak business hours as needed.

Bartender

The Barn
Philadelphia, PA
05.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Server

Carbon Copy
Philadelphia, PA
12.2022 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Brand Ambassador

Market America
Philadelphia, PA
01.2021 - 12.2022
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Organized promotional events to introduce new products and services to the public.
  • Engaged customers through social media platforms to create a sense of community around the brand.
  • Gathered customer feedback for product development purposes.
  • Created content such as videos, blogs, and articles highlighting the company's offerings.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.
  • Distributed flyers, brochures, and other materials at promotional events.
  • Managed relationships with vendors involved in promotional activities.
  • Collaborated with creative professionals to develop effective marketing strategies.
  • Represented the organization at networking functions and industry-related meetings.
  • Communicated regularly with team members regarding progress updates on projects.
  • Employed basic selling techniques to engage with customers.

Education

High School Diploma -

Appoquinimink High School
Middletown, DE
05-2014

Some College (No Degree) - Psychology

Thomas Jefferson University
4201 Henry Ave

Skills

  • Financial Transactions
  • Asset Management
  • Customer Relationship Management
  • Customer Needs Assessment
  • Customer Engagement
  • Brand Awareness
  • Social Media Management
  • Customer Relations
  • Marketing
  • Sales
  • Branding
  • Store Promotions
  • Strong interpersonal skills
  • Customer Service
  • Customer Relationship Building

Accomplishments

  • Gardening
  • Mixology
  • Cooking

Certification

  • RAMP Certified
  • Servsafe

Timeline

Bank Teller

Firstrust Bank
11.2023 - Current

Bartender

The Barn
05.2023 - Current

Server

Carbon Copy
12.2022 - Current

Brand Ambassador

Market America
01.2021 - 12.2022

High School Diploma -

Appoquinimink High School

Some College (No Degree) - Psychology

Thomas Jefferson University

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Johnese Monford