Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Johnét Walden

Johnét Walden

Greensboro,NC

Summary

Alert Team Lead with understanding of streamlining procedures to increase production rates, maintain equipment and maximize employee progress. Cautious and dedicated to critical thinking and conflict resolution. Experienced and dedicated to enhancing employee satisfaction and business success. Understanding of POS equipment and products.

Overview

2
2
years of professional experience

Work History

Team Lead

Crocs Inc.
Raleigh, NC
05.2021 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Kept track of sales goals, numbers, and ATV goals, as well as the Conversion of consumers entering and exiting the store during MOD (Manager on Duty) shifts.

Sales Associate

HomeGoods, TJX Companies
Morrisville, NC
03.2021 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Court Monitor

Urban Air Trampoline And Adventure Park
Raleigh, NC
01.2021 - 03.2021
  • Kept games moving by maintaining game rules and managing game conflicts.
  • Inspected and prepared courts for play by adjusting backboards, checking condition of bleachers and verifying debris-free court surface.
  • Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
  • Monitored treatment of victims with focus on safety.

Restaurant Hostess

Outback Steakhouse
Raleigh, NC
10.2020 - 01.2021
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Education

Bachelor Of Science - Chemistry

North Carolina A & T State University
Greensboro, NC
08.2022

Skills

  • Team Monitoring
  • Task Monitoring
  • Upselling Techniques
  • POS Transactions
  • Leadership Communications
  • Guest Satisfaction
  • Shipment Processing
  • Merchandising and Promotions
  • Cash Register Operation
  • Price Identification
  • Inventory Stocking
  • Loss Prevention Policies
  • Promotions and Marketing Strategies
  • Product Education

Timeline

Team Lead

Crocs Inc.
05.2021 - Current

Sales Associate

HomeGoods, TJX Companies
03.2021 - 06.2021

Court Monitor

Urban Air Trampoline And Adventure Park
01.2021 - 03.2021

Restaurant Hostess

Outback Steakhouse
10.2020 - 01.2021

Bachelor Of Science - Chemistry

North Carolina A & T State University

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Johnét Walden