Johnetta Mitchell
Jacksonville
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Care Provider
Serenity of Minds INC
06.2025 - 01.2026
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored client behavior and emotional well-being, reporting changes to healthcare professionals.
- Implemented individualized care plans, ensuring adherence to therapeutic goals and objectives.
- Collaborated with multidisciplinary teams to develop effective strategies for client support and engagement.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Documented vitals, behaviors, and medications in client medical records.
Home Health Aide
Our Hearts Your Home
07.2024 - 10.2025
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Monitored patient health indicators, documenting changes and reporting concerns to healthcare professionals.
- Assisted in developing personalized care plans tailored to individual patient needs and preferences.
- Trained new staff on best practices for patient care and safety protocols, enhancing team performance.
- Coordinated medication administration schedules, ensuring compliance with prescribed treatments and dosages.
- Implemented infection control measures, maintaining cleanliness and safety within the home environment.
- Fostered positive relationships with patients and families, promoting emotional well-being through active listening and support.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Patient Access Representative
Accredo Specialty Pharmacy
07.2020 - 05.2023
- Facilitated patient registration process, ensuring accurate data entry and compliance with privacy regulations.
- Verified insurance eligibility and benefits coverage, minimizing delays in medication access for patients.
- Coordinated with healthcare providers to resolve patient inquiries and streamline communication channels.
- Managed appointment scheduling and follow-ups, enhancing patient experience and operational efficiency.
- Educated patients on medication management programs, improving adherence and overall health outcomes.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Pharmacy Customer Service Representative
BroadPath Healthcare
09.2016 - 07.2020
- Facilitated patient inquiries to ensure accurate medication information and support.
- Processed prescription orders efficiently, maintaining compliance with healthcare regulations.
- Coordinated with pharmacies to resolve billing discrepancies and enhance service delivery.
- Trained new team members on customer service protocols and pharmacy operations.
- Implemented process improvements to streamline order fulfillment and reduce wait times.
- Led initiatives to enhance patient engagement through personalized communication strategies.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
Education
High School Diploma -
First Coast High
Jacksonville, FLSkills
- Compassionate caregiving
- Housekeeping tasks
- Emotional support
- Transportation assistance
- Disability awareness
- Physical assistance
- First aid and CPR
- Problem-solving
- HIPAA compliance
- Teamwork and collaboration
Certification
- Certified Class D Security
- Twic Badge
Timeline
Direct Care Provider
Serenity of Minds INC
06.2025 - 01.2026
Home Health Aide
Our Hearts Your Home
07.2024 - 10.2025
Patient Access Representative
Accredo Specialty Pharmacy
07.2020 - 05.2023
Pharmacy Customer Service Representative
BroadPath Healthcare
09.2016 - 07.2020
High School Diploma -
First Coast High