Nancy Penatzer
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Direct Care Provider
Southwest Behavioral Health Services
Phoenix , AZ
2022.11 - Current
- Engaged clients in leisure activities to promote socialization skills.
- Coordinated transportation services for appointments and activities.
- Assisted in developing and implementing individualized service plans.
- Encouraged independent living skills such as meal preparation, budgeting, shopping.
- Monitored clients' progress, behaviors, and medical needs.
- Provided physical and emotional support to individuals with disabilities.
- Ensured compliance with all regulations related to health care delivery systems.
- Maintained accurate records of daily interactions with clients according to agency policies and procedures.
- Adhered to strict confidentiality guidelines regarding client information.
- Accompanied or transported clients to appointments, errands and social activities.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
Member Advocate
Hopelives Viva La Esperanza
Phoenix , AZ
2017.08 - 2022.10
- Resolved member complaints efficiently and effectively.
- Developed internal protocols for the efficient handling of member requests.
- Worked closely with cross-functional teams to streamline operations.
- Conducted outreach activities such as seminars or workshops to promote services.
Education
Some College (No Degree) - Social Work
Maricopa Community College System Office
Tempe, AZSkills
- Compassionate Caregiving
- Client Advocacy
- Adaptive Learning
- Disability Awareness
- First-aid and CPR
- Behavioral Management
- Client documentation
- Progress Documentation
- Transportation
- Appointment Scheduling
- Case management experience
- Goal Setting
- Patient Assessments
- Medication Administration
- Crisis Management
- Charting and documentation
- Client Transportation
- Client Support
- Compassionate client care
Timeline
Direct Care Provider
Southwest Behavioral Health Services
2022.11 - Current
Member Advocate
Hopelives Viva La Esperanza
2017.08 - 2022.10
Some College (No Degree) - Social Work
Maricopa Community College System Office
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