Johnette Potts

• Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
• Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim. Worked to bring the claim to resolution.

• Reviewed customer claims, identified discrepancies and determined appropriate course of action.
• Managed incidents associated with culinary establishments, athletics, and leisure activities.
• Settled claims via comps and monetary value.

• Complied with HIPAA guidelines and regulations for confidential patient data.
• Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.

Notified patients of their part prior to proceedure