John F Smith
Angel Bright Home Health, Inc.
Corpus Christi,TX
10
years of professional experience
Results-driven Care Manager with a proven track record in developing individualized care plans and coordinating interdisciplinary teams. Committed to enhancing client satisfaction through process improvement and staff training.
Work History
Care Manager
2 Years 5 Months- Developed individualized care plans to meet client needs and improve overall satisfaction.
- Monitored client progress and adjusted care strategies based on evolving health conditions.
- Coordinated interdisciplinary team meetings to enhance communication and streamline care delivery.
- Educated clients and families on available resources, ensuring informed decision-making in care options.
- Mentored junior staff, fostering professional development and adherence to best practices in caregiving.
- Analyzed service utilization data to identify trends and inform strategic planning for resource allocation.
- Advocated for clients' rights and needs within the healthcare system, ensuring access to appropriate services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Enhanced patient care by developing and implementing individualized care plans.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Enhanced team performance with regular training sessions on care management best practices.
- Fostered strong relationships with patients and their families, enhancing trust and compliance with care plans.
Caregiver/Case Management Specialist
7 Years 5 Months- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Monitored patient health, documenting vital signs and changes in condition for effective care planning.
- Developed and maintained positive relationships with clients, fostering trust and enhancing overall well-being.
- Trained new caregivers on best practices in patient care and adherence to safety protocols.
- Collaborated with healthcare professionals to implement individualized care plans tailored to client needs.
- Ensured a safe and clean living environment through regular housekeeping and maintenance tasks.
- Advocated for clients' needs, effectively communicating concerns to family members and healthcare providers.
Owner/Operator
5 Years 3 Months- Managed daily operations, ensuring service delivery met quality standards and customer expectations.
- Developed training programs for new technicians, enhancing team performance and service efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Streamlined scheduling processes, improving technician deployment and reducing response times.
- Established customer feedback mechanisms, driving continuous improvement in service offerings.
- Oversaw financial management, including budgeting and expense tracking to ensure profitability.
- Cultivated relationships with suppliers, negotiating contracts that improved service costs and quality.
Public Health Medical Countermeasures Coordinator
3 Years 1 Month- Coordinated public health initiatives to enhance community engagement and awareness.
- Developed training materials for staff, ensuring compliance with health regulations and best practices.
- Facilitated communication between departments to streamline project execution and data sharing.
- Managed scheduling of health programs, optimizing resource allocation and participant attendance.
- Implemented process improvements that enhanced operational efficiency within public health services.
- Led strategic planning sessions, aligning team goals with organizational objectives to maximize impact.
- Mentored junior staff in project management techniques, fostering professional development and skill enhancement.
Education
MBA - Project Management
- 3.8 GPA
- Relevant Coursework: Project Management
- Relevant Coursework: Accounting & Finance
- Relevant Coursework: Statistics
- Relevant Coursework: Budgeting & Risk Assessment
- Relevant Coursework: Scope Management & Risk Assessment
- Relevant Coursework: Business Administration
- Relevant Coursework: Methodologies & Interpersonal Skills
Bachelor of Science - Criminal Justice Fire Safety Administration
- Relevant Coursework: Courts & Corrections
- Relevant Coursework: Probation & Parole
- Relevant Coursework: Crime & Investigations
- Relevant Coursework: Search & Seizure
- Relevant Coursework: Criminal Justice Administration
- Relevant Coursework: Fire Administration
Skills
Operational efficiency
Operations oversight
Strategic planning
Strategic planning and execution
Business management
Process improvement
Operations management
Teamwork and collaboration
Staff training/development
Decision-making
Customer service
Inventory control
Training management
Payroll administration and timekeeping
Logistics
Client account management
Contract administration
Employee scheduling
Cost control
Quality assurance
Affiliations
- Project Management Institute
Timeline
Care Manager
Compassionate Caregiving LLC
01.2024 - CurrentRead More
Owner/Operator
Coastal Bend ChemDry
12.2019 - 03.2025Read More
Caregiver/Case Management Specialist
Angel Bright Home Health, Inc.
01.2019 - CurrentRead More
Public Health Medical Countermeasures Coordinator
Corpus Christi-Nueces County Public Health District
10.2016 - 11.2019Read More
DeVry University
MBA from Project Management
Read More
New Jersey City University
Bachelor of Science from Criminal Justice Fire Safety Administration
Read More