Benique Smith
Charlotte,United States
Summary
To secure a career opportunity with a progressive organization that fosters an atmosphere of professionalism and the potential for upward mobility. My extensive experience and expertise in the areas of management and customer services may be of significant contribution in assisting a company or organization in fulfilling its mission, and successfully meeting goals and objectives. Summary of Qualification: A highly professional, energetic, knowledgeable, goal/results oriented self- starter, who possesses five (5) years plus of supervisory experiences and thirteen (13) years plus in human service and direct care field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Manager
Insight Human Services
Gaston, NC
08.2020 - Current
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Clinical Assessment, Treatment Matching
- Screening clients for appropriateness to receive TASC services. Responsible foe diagnostic impression using DSM V criteria, developing appropriate level of care using ASAM criteria and developing person-centered plan.
- Referring clients to community base resources for treatment and support services.
- Submit client status reports to appropriate criminal justice officials monthly.
- Responsible for medical record documentation per Insight Human Services, Inc policy procedure manual and TASC SOP. This includes electronic medical records and web-based reporting systems, such as NCTOPPS.
Case Manager\Office Manager
Triad Therapy Mental Health Center
Asheboro, NC
10.2019 - 08.2020
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Improved staff performance by recreating disciplinary procedures commensurate with level of infraction.
- Provide behavioral management and crisis/treatment intervention to a diverse population of adults and children.
Correctional Sergeant
Jacksonville Sheriff Office
Jacksonville, FL
03.2007 - 09.2019
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Supervised 12 employees and performance of tasks and managed 300 plus offenders.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Coordinated responses to emergency situations arising in different jail locations.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Complete all supervisory reviews of reports and forms completed by his subordinates, ensuring each document is complete, accurate, grammatically correct, and legible;
Education
Bachelor of Science - Criminal Justice
Benedict College
Columbia, SC12.2004
Skills
- Operational Records Maintenance
- Interdepartmental Functions Coordination
- Web Browser Software
- Microsoft Office
- Microsoft Excel
- Employee Performance Evaluations
- Motivational Leadership
- Creative Thinking
- Managing Operations and Efficiency
- Accident Investigations
- Medical Emergency Response
- Defense and Arrest Tactics
Timeline
Care Manager
Insight Human Services
08.2020 - Current
Case Manager\Office Manager
Triad Therapy Mental Health Center
10.2019 - 08.2020
Correctional Sergeant
Jacksonville Sheriff Office
03.2007 - 09.2019
PMP® Project Management Professional, 12/2017
University of South Carolina , Columbia, SC
Bachelor of Science - Criminal Justice
Benedict College
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