John Faust
Office Manager
Phoenix,United States
Summary
Experienced Office Manager and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Phoenix Area Office Manager
Lucid Motors
Phoenix, AZ
03.2022 - Current
- Elected as Communications on the 2022-2023 Pride at Lucid employee resource group
- Multiple site management and point of contact for multiple offices in the Phoenix area
- Responsible for office supplies, food orders, guest and VIP reception, catering and large group dining, general hospitality of warehouse and factory management and workers
- Facilities projects include warehouse kitchen upgrades, lease and vendor management, I.T. support
- Support for conference rooms and various electronic devices, assistance to executive assistant staff of CFO and CEO
Desktop Support Specialist
(Invisalign) Align Technology
Tempe, AZ
06.2021 - 03.2022
- Ensure desktop computers including PC and MACs and related devices interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
- Troubleshoot connectivity issues, virus and malware removal, printer issues, and network permissions
- Provide technical support on complex and routine issues requiring detailed system and Microsoft application knowledge including but not limited to MS Office and the Windows Operating System
- Stages and images computers (unboxing, setting up in staging area, imaging machines using client process)
- Weekly onboarding presentation of I.T.
- Support to all new hires in North America.
I.T. Support Manager
RIESTER Advertising Agency
Phoenix, AZ
11.2019 - 05.2021
- Provide first level Help Desk support to end users on a variety of issues and identify, research and resolve technical problems
- Monitor help-desk line and ticket system, log service requests, and handle or distribute service requests
- Troubleshoot and identify sources of hardware/software issues; take corrective action
- Repair computer systems, peripherals, printers, and other related IT devices
- Maintain and control asset and inventory listings
- Interact with personnel productively and positively
- Facilitate healthy communication and departmental relationships
- Maintain and control technology-related documentation, technical materials, and publications
- Manage software registrations, warranty and support agreement information
- Work with hardware and software vendors to troubleshoot technical issues
- Perform administrative and other duties as assigned by supervisor
- Video Editing of projects and weekly company video-newsletter
IT Analyst II
Varsity Tutors
Tempe, AZ
07.2018 - 08.2019
- Train employees on nationwide use of systems and products
- Complete onboarding and off-boarding of employees in all systems
- Admin of all conference Zoom rooms and A/V needs
- Provide phone/VOIP support services to employees org wide
- Assist in upgrade and maintenance of systems and computers deployed
- Train on an as-needed basis for any newly deployed systems -
- Assist in planning disaster recovery strategies and resolutions on customer servers and client workstations
- Assist in systems integration projects from initiation to completion
- Document all service, configuration, and upgrade activities as specified by the Group IT Manager
- Responsible for 24/7 on-call phone support services on a weekly rotating basis
- Complete miscellaneous projects/duties as assigned by the Group IT Manager
Technical Support Specialist
Varsity Tutors
Tempe, AZ
12.2017 - 07.2018
- Resolved a variety of technical issues related to our platform, mobile apps and internal tools using a combined knowledge of Windows 7, Mac OS X, etc.
- Support for all employees and customers with various internet browsers, internet connectivity, VoIP, Skype, iOS, Android, and Google Drive
- Records detailed notes about every customer issue
- Reports bugs and other programming related issues to the development team
- Engages senior reps or managers for customer related account issues
- Created reception-area video wall with 8 TV screens to create a large and dynamic entry into new office space
- Assist in establishing procedures in functional areas of platform
Education
Bachelor of Arts - Creative Project Management
The Art Center College of Design
Pasadena, CA 01.2003 - 01.2006
Skills
Problem Solving
Office Administration & Management
Multi-tasking
Project Management
Technical & Clerical Support
Administrative Support
Documentation Expertise
Friendly Nature
Organizational Skills
Timeline
Phoenix Area Office Manager
Lucid Motors
03.2022 - Current
Desktop Support Specialist
(Invisalign) Align Technology
06.2021 - 03.2022
I.T. Support Manager
RIESTER Advertising Agency
11.2019 - 05.2021
IT Analyst II
Varsity Tutors
07.2018 - 08.2019
Technical Support Specialist
Varsity Tutors
12.2017 - 07.2018
Bachelor of Arts - Creative Project Management
The Art Center College of Design
01.2003 - 01.2006