John Feliciano
BOILING SPRINGS,SC
Summary
Dynamic Barista Manager at Southern Fuel Coffee and Eats with a proven track record in enhancing customer satisfaction and team performance. Skilled in staff training and complaint resolution, I foster a culture of excellence while ensuring compliance with health and safety standards. Passionate about delivering high-quality beverages and exceptional service.
Overview
4
4
years of professional experience
Work History
Barista Manager
Southern Fuel Coffee and Eats
Spartanburg, SC
08.2024 - Current
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored new baristas on beverage preparation techniques and equipment usage.
- Managed inventory levels, placing orders to maintain stock of coffee beans and supplies.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
Fast Food Worker
Wendy's
Spartanburg, SC
08.2022 - 08.2023
- Operated cash register, processed transactions accurately, and handled customer inquiries efficiently.
- Prepared food items according to safety and quality standards, ensuring consistency in taste and presentation.
- Collaborated with team members to maintain cleanliness and organization in dining area and kitchen.
- Trained new staff on operational procedures, enhancing team efficiency and service speed.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty to the brand.
- Implemented time-saving techniques during peak hours, optimizing workflow and reducing wait times.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Education
High School Diploma -
South Carolina Whitmore School
Columbia, SC06-2024
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- POS systems
- Hand-crafted drink recipes
- Backroom stocking
- Marketing and promotions
- Attention to detail
- Barista training
- Verbal and written communication
- Safe food handling
- Shop opening and closing
- Team building and leadership
- Policies and procedures implementation
- Espresso machine operation
- Staff management
- Complaint handling
- Coffee brewing
- Critical thinking
Timeline
Barista Manager
Southern Fuel Coffee and Eats
08.2024 - Current
Fast Food Worker
Wendy's
08.2022 - 08.2023
High School Diploma -
South Carolina Whitmore School