John Harvey Lazo
Sterling,VA
Summary
Multi-talented and team player. Flexible with meeting new challenges and tackling changing priorities. Always on time and willing to stay at work if help is needed. Dedicated and committed to continues craft development. Hardworking and passionate job seeker. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Lead Ramp Service Agent
Swissport USA
Sterling , VA
09.2018 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions
- Connected electrical power unit and hoses to aircraft
- Positioned and towed aircraft from remote locations of airport to designated areas for operation
Restaurant Waitress at Airport
Pei Wei Asian Kitchen
Sterling , VA
02.2017 - 09.2018
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Increased sales significantly by upselling higher-end products to customers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Make Milkshake , Waiter , Cooked, Cashier
Cheeburger Cheeburger Restaurants
Sterling, VA
06.2015 - 08.2017
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Helped customers complete purchases, locate items and join reward programs.
- Prepared specialty desserts for customers for special occasions.
Cashier, Stocking Clothes
Burlington Coat Factory Distribution Center
Sterling , VA
05.2016 - 02.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Answered questions about store policies and addressed customer concerns.
Cashier, Waiter, Dishwasher
Pei Wei Asian Kitchen
Sterling, VA
11.2013 - 05.2016
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Kept all dishes, utensils and glassware clean and rotated following safety standards.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes.
Education
High School Diploma -
Park View High School
Sterling, VA06.2015
Skills
- Delivery Schedules
- Load Planning Communication
- Work Order Following
- Quality Assessment and Assurance
- Task Prioritization
- Work lot of hours
- Deicing of aircraft
- Baggage tag checks
Timeline
Lead Ramp Service Agent
Swissport USA
09.2018 - Current
Restaurant Waitress at Airport
Pei Wei Asian Kitchen
02.2017 - 09.2018
Cashier, Stocking Clothes
Burlington Coat Factory Distribution Center
05.2016 - 02.2017
Make Milkshake , Waiter , Cooked, Cashier
Cheeburger Cheeburger Restaurants
06.2015 - 08.2017
Cashier, Waiter, Dishwasher
Pei Wei Asian Kitchen
11.2013 - 05.2016
High School Diploma -
Park View High School
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