Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
PERSONAL INFORMATION
Timeline
Generic

JOHN Hou Choun Lee

Edgewater

Summary

Excelling in operations management and vendor relationships. Demonstrated leadership in staff development and customer relationship management, enhancing brand loyalty and operational efficiency.

Skilled in team building, consistently achieving and surpassing profit goals. Accomplished professional with an extensive background in hospitality and customer service.

Proven record of exceeding customer expectations and driving profitability.

Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction.

Results-driven professional with extensive experience in managing operations, streamlining processes, and leading teams to achieve organizational goals.

Skilled at strategic planning, budget management, and process optimization to enhance productivity and profitability.

Meticulous approach to maintaining high standards of quality and efficiency while fostering collaborative and motivated work environment.

Conscientious leader with solid work ethic, dedicated to delivering exceptional results and continuous improvement.

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance.

Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.

Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Professional leader with comprehensive experience in driving operational excellence and strategic growth.

Proven track record of fostering team collaboration and achieving impactful results in dynamic environments.

Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures.

Known for adaptability, effective communication, and strong decision-making abilities.

Professional managerial candidate with deep understanding of operational excellence and team leadership.

Proven ability to drive growth and enhance productivity through strategic planning and effective resource management.

Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.

Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Marche Madison
New York, NY
02.2024 - Current
  • Developed training programs to increase team efficiency and reduce onboarding time.
  • Assisted in recruiting, hiring and training of team members.
  • Managed vendor relationships to optimize supply chain operations and negotiate favorable terms.
  • Fostered a collaborative work environment, enhancing communication across departments to achieve organizational goals.
  • Oversaw budget planning and resource allocation to maximize profitability and operational effectiveness.
  • Developed and implemented strategies to increase sales and profitability.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Streamlined inventory management processes, resulting in reduced waste and improved stock accuracy.
  • Implemented performance metrics to evaluate staff productivity and drive continuous improvement initiatives.
  • Managed full-cycle accounts payable and receivable processes to ensure accurate financial reporting.
  • Developed financial reports for management review, enhancing decision-making accuracy.
  • Analyzed expense trends to identify cost-saving opportunities and optimize budget allocations.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.

General Manager

270 Marketplace
New York, NY
01.2024 - Current
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Used customer feedback for improving operations and building brand loyalty.
  • Monitored store performance and identified opportunities for improvement.
  • Managed profit goals against budget and prior year, keeping controllable costs within budget.
  • Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
  • Created policies, procedures and guidelines for staff members’ daily operations.
  • Met safety and security standards by overseeing preventative maintenance and repairs.
  • Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
  • Partnered with vendors to negotiate contracts and secure best pricing agreements.
  • Set prices and credit terms for goods and services, based on forecasts of customer demand.

General Manager

KW Market
Queens, NY
12.2021 - 08.2023
  • Coordinated with vendors to ensure product deadlines and stock inventory.
  • Managed Teams by setting up schedules and provided admin support.
  • Monitored profit and loss to ensure the store stays cash flow positive.
  • Exceptional knowledge of cash, facility and safety control policies and practice (deposits, store keys, SAFE program,etc.)
  • Managed general operations (I.E Where to position staff, identifying gaps or needs and developing strategies for success.)

Store Manager

Root Coffee
New York, NY
10.2020 - 12.2021
  • Took lead in creating new recipes for the cafe I.E Smoothies, coffee, pastry, and etc.
  • Reviewed products with potential vendors to explore avenues for lower costs and/or better goods.
  • Worked front of house to provide customer service to all patrons.
  • Created best practices and training programs for new employees.

Operations/General Manager

HUDSON Market
New York, NY
12.2017 - 10.2020
  • Ran payroll for staff.
  • Coordinated with marketing department to increase store sales.
  • Reviewed and managed yearly health inspection.
  • Excellent communication skills; maintain positive relations with employees and customers in high-volume, fast-paced operations.

General Manager

55 Fulton Market
New York, NY
09.2012 - 12.2017
  • Maximize store profits and gross profit margins.
  • Oversaw the work of sales and related workers, such as retail salespersons, cashiers, customer service representatives, stock clerks and order fillers.
  • Manage, supervise and provide leadership to approx 100-125 employees in the store.
  • Maintained computerized inventory of all parts, supplies and products.
  • Handle customer complaints and compliments, resolving all issues.
  • Anticipates problems and develops action plans to prevent them.

Education

Bachelor of Arts - Interior Design

Queens College

High School - undefined

Grover Cleveland High School
NY

Skills

  • Leadership and team building
  • Bilingual
  • Customer relationship management
  • Staff training/development
  • Staff management
  • Schedule management
  • Staff development
  • Training and development
  • Staff supervision
  • Operations management
  • Vendor relationships
  • Team player
  • Efficient multi-tasker
  • Team leadership
  • Customer relations
  • Inventory control
  • Employee scheduling
  • Motivation
  • Purchasing
  • Expense control

Certification

Food Protection License

LANGUAGES

Korean - Bilingual
English - Bilingual

PERSONAL INFORMATION

Work Permit: Authorized to work for any U.S. employer

Timeline

General Manager

Marche Madison
02.2024 - Current

General Manager

270 Marketplace
01.2024 - Current

General Manager

KW Market
12.2021 - 08.2023

Store Manager

Root Coffee
10.2020 - 12.2021

Operations/General Manager

HUDSON Market
12.2017 - 10.2020

General Manager

55 Fulton Market
09.2012 - 12.2017

High School - undefined

Grover Cleveland High School

Bachelor of Arts - Interior Design

Queens College
JOHN Hou Choun Lee