Johnica Lightfoot

• Performed data entry tasks including keying in numerical or

alphanumerical information from source documents into databases.

• Executed daily back-up procedures for all entered data.

• Generated reports on discrepancies between physical counts and

computer records.

• Identified errors in the data entry process and corrected them promptly.

• Organized files, updated customer information, and generated reports

as requested.

• Reviewed completed work for accuracy before submitting it to

supervisor for review.

• Entered large volumes of data quickly with a high degree of accuracy.

• Scanned documents into the company's database system using optical

character recognition software.

• Utilized various software applications to enter, update, verify, and

retrieve data efficiently.

• Resolved problems related to incorrect or incomplete data entries.

• Conducted quality control checks on all entries prior to submission.

• Verified entries made in the database against original paper documents

to ensure accuracy.

• Exceeded quality goals to support team productivity.

• Identified and corrected data entry errors to prevent duplication across

systems.

• Supported document reviews and auditing by locating and providing

required data, reporting on input procedures and other relevant

circumstances as necessary.

• Communicated with coworkers regarding deadlines and project

milestones.

• Transferred completed work to Office Administrator for review and

approval.

• Produced new orders in Quantify to manage samples and associated

data.

• Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
• Ensured compliance with regulatory guidelines by staying current on industry standards and adapting practices accordingly.
• Supported cash flow management through timely invoicing and diligent collection efforts.
• Maintained accurate financial records, ensuring all transactions were properly documented and filed.
• Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
• Researched accounts and completed due diligence to resolve collection problems.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Coordinated with sales representatives to address any billing disputes or issues effectively.
• Maintained high volume of calls and met demands of busy and productive group.
• Used skip tracing and other techniques to locate debtors.
• Used probing techniques to determine debtors' reasons for delinquency.
• Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
• Developed and documented collection procedures and policies to comply with government regulations.
• Responded to customer inquiries and provided detailed account information.
• Initiated repossession process or service disconnection upon failure of other collection methods.

• Answered incoming calls and dispatched tow truck drivers to customer

locations.

• Monitored driver progress and updated customers on estimated arrival

times.

• Recorded information such as vehicle type, location, and customer

details in the database.

• Assigned appropriate vehicles for each job based on distance and

availability.

• Provided instructions to drivers regarding pick-up and delivery of

vehicles.

• Resolved customer complaints by providing timely solutions.

• Maintained communication between drivers and customers throughout

the process.

• Ensured that all service requirements were met according to company

policies and procedures.

• Managed daily paperwork including invoices, reports, logs.

• Reviewed GPS data from trucks to confirm routes taken by drivers.

• Prepared weekly performance reports using software applications such

as Excel or Access.

• Updated records in the system when a job was completed successfully

or not completed at all.

• Processed payments from customers via cash, credit card, or check.

• Trained new dispatchers on proper procedures for handling calls and

assigning jobs.

• Participated in meetings with management to discuss ongoing issues

related to dispatch operations.

• Tracked call logs and shift data to enter into computer system.

• Dispatched drivers to meet daily delivery needs for company

customers.

• Advised personnel about accidents, weather conditions or other

hazards.

• Monitored personnel or equipment locations and utilization to

coordinate service and schedules.