JOHNIN MITCHELL JR
Wadsworth,IL
Summary
I retired from AT&T March 2023 and am presently seeking employment in the telecommunications sector, as a Quality Control Inspector or a Central Office role. I have been employed in many technical capacities and would add such to any team.
My passion has always been coaching youth and have done so throughout my career. My perfect retirement employment would be working at an recreation center and coaching young men and women team sports.
Overview
45
45
years of professional experience
Work History
Cashier/Player Services Rep.
American Place Casino
Waukegan, IL
07.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Provided exceptional customer service to enhance guest experience and satisfaction.
Recreation Assistant
Denver Parks and Recreation
Denver, CO
11.2023 - 09.2024
- Coordinated recreational programs and activities for diverse community groups.
- Assisted in managing facility operations, ensuring safety and compliance standards.
- Developed engaging educational materials for youth participation in recreation programs.
- Provided support in organizing events, enhancing community engagement and participation rates.
Cashier
LOWES
Lakewood, CO
10.2023 - 02.2024
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Central Office Technician
AT&T
Sturtevant, WI
03.2022 - 03.2023
- Managed three central office locations, Sturtevant, Somers and Union Grove WI.
- Responsible for maintenance, safety & fire routines, back up batteries, generators.
- Completed fiber installs, maintenance ticket and pair changes.
Customer Service Advocate
AT&T
Brookfield, WI
04.2019 - 03.2022
- Received, created and corrected UVerse/internet tv orders, long distance services and remote call forwarding.
- Daily handled business and residential calls resolving customer issues and providing appropriate phone service information.
Telecommunications Specialist (HiCap)
AT&T
Brookfield, WI
02.2015 - 04.2019
- Designed DS1 and above, special services, transport systems orders for central offices and field personnel.
- Provided assistance creating higher level carrier systems and Sonet inventories and circuit design changes during installation and maintenance process.
- Interfaced with business groups resolving errors, through the, “Telephone Inventory Records Keeping System”.
Customer Service Specialist (Installation & Repair)
AT&T
West Allis, Oakcreek, WI
02.2010 - 02.2015
- Telephone, internet and UVerse/TV repair.
Cable Installer
04.2003 - 02.2010
- Commercial and Residential telephone and internet installations.
HiCap Technician
09.2001 - 12.2000
- Installation, maintenance and testing High capacity circuits to customer local and remote locations using Lightspeed 2000 technology.
Media Director
Christian Faith Fellowship Church
Milwaukee, WI
01.1997 - 01.2000
- Produced, directed and edited Television, radio, informational and commercials for local broadcast and Dish TV.
- Trained and managed 2 Dozen crew members for live recording and off site television production.
Time Warner Cable American Express
01.1982 - 01.1997
- Quality Control Technician, Repair Technician, Line Maintenance, Quality Control Coordinator
Education
High School Diploma - Television Editing/Avid
Columbia College
Chicago, IL01-1999
High School Diploma - Basic Electronics
Riverside City College
Riverside, CA01-1981
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
Timeline
Cashier/Player Services Rep.
American Place Casino
07.2025 - Current
Recreation Assistant
Denver Parks and Recreation
11.2023 - 09.2024
Cashier
LOWES
10.2023 - 02.2024
Central Office Technician
AT&T
03.2022 - 03.2023
Customer Service Advocate
AT&T
04.2019 - 03.2022
Telecommunications Specialist (HiCap)
AT&T
02.2015 - 04.2019
Customer Service Specialist (Installation & Repair)
AT&T
02.2010 - 02.2015
Cable Installer
04.2003 - 02.2010
HiCap Technician
09.2001 - 12.2000
Media Director
Christian Faith Fellowship Church
01.1997 - 01.2000
Time Warner Cable American Express
01.1982 - 01.1997
High School Diploma - Basic Electronics
Riverside City College
High School Diploma - Television Editing/Avid
Columbia College