John J Rinderer
Surprise,AZ
Summary
Performance-driven Fire Alarm & Security Service Manager determined to provide excellent service and assistance to customers. Detail-oriented team player with strong organizational skills seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Fire Alarm & Security Service Manager
Sierra Fire / Summit Fire Protection
2114 E. Cedar Street Tempe, AZ 82581
11.2014 - Current
- Respond to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial customers.
- Read and understand product manuals and blueprints.
- Performed annual inspections on fire and security alarm systems.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Installed and tested fire detection and suppression systems.
- Demonstrated features and functionality of alarm systems to customers.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Sustained ongoing expertise in fire and safety regulations, confirming compliance of installed systems.
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
Technical Operations Field Supervisor
Xfinity Comcast
Everett, WA
01.2000 - 07.2014
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Trained technicians on safety, task prioritization and project management techniques.
- Planned and oversaw team operations in residential and commercial systems.
- Maintained optimal levels of network communication systems through effective assessments, oversight and problem solving.
- Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
Associate of Science - Project Management Certificate
Lake Washington Institute of Technology
Kirkland, WA05.1998
High School Diploma -
Apollo High School
Glendale, AZ06.1992
Skills
- Employee Supervision
- Order Supplies
- Health and Safety Regulations
- Quality Standards
- Task Delegation
- Cost Management
- Risk Management
- Manage Contracts
- Revenue Generation
- Coaching and Mentorship
- Sales Strategies
- Train Employees
- Regulatory Compliance
- Time Management
- Technical Support
- Information Confidentiality
- Critical Thinking
- Business Development
- Fire Safety Regulations
- Customer Service
- Quality Assurance
- Technical Troubleshooting
- Analytical Thinking
- Negotiation and Conflict Resolution
- Vendor Sourcing
- MS Office
- EST 3 Certified
- EST I/O Certified
- EST Fireworks Certified
- EST 2 Trained
- Silent Knight Trained
- Potter Certified
- CSA Certificate
- OSHA 10 Certified
- Node Segmenting / Mapping of Hybrid Systems
- Cell Site Integration
- Fiber Splicing Certified
- First Aid / AED Trained
- Ariel Lift / Fork Lift Certified
Timeline
Fire Alarm & Security Service Manager
Sierra Fire / Summit Fire Protection
11.2014 - Current
Technical Operations Field Supervisor
Xfinity Comcast
01.2000 - 07.2014
Associate of Science - Project Management Certificate
Lake Washington Institute of Technology
High School Diploma -
Apollo High School