John (Jack) E. Rogan IV
New Castle,PA
Summary
Over four years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
9
9
years of professional experience
Work History
Delivery Specialist and Inventory Associate
Shenango Beverage LLC
New Castle, PA
04.2020 - Current
- Work 10-30 hrs. weekly
- Directly interacted with customers to deliver packages, and ordered goods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained clean and orderly appearance while on shift.
- Followed company policies and procedures during shift.
- Reported customer questions, issues and complaints to management.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Performed data entry and completed proper paperwork.
- Managed inventory storage in clean and organized fashion.
- Coordinated consistent on-time deliveries of damage-free goods.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
Operations Technician
Praxair Surface Technologies
New Castle, PA
09.2019 - 03.2020
- 40-50 Hrs. weekly
- Operate Mig Welder, Trumpf Laser, Forklift and Crane
- Improved team output by improving processes to eliminate operational bottlenecks.
- Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
- Integrated new technologies to better meet project needs.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Calculate, Measure and Inspect for quality
- Help to fix problems with machine or products.
Summer Intern
Lawrence County Fairgrounds
New Castle, PA
07.2018 - 08.2021
- 10-15 Hrs. Weekly, Summer Season
- Assist Grounds Supervisor in maintenance, cleaning, organization and completion for events
- Paint, repair and maintain structures in preparation of upcoming events.
- Created and optimized records management strategies to coordinate and protect information.
- Opened, sorted and distributed incoming mail and packages.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with senior management on new initiatives to build confidence.
- Provided project progress updates and proposed solutions to issues.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
Grounds Maintenance
Caleb International Ministries
Pulaski, PA
06.2015 - 08.2015
- 20 Hrs. Monthly, Summer Season
- Maintained Grounds for Ministry.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Managed maintenance of facility and grounds.
- Developed and implemented comprehensive maintenance plan for grounds care.
- Assisted with mowing, weeding and maintenance of grounds.
- Handled tree care, grounds maintenance and general landscaping.
- Oversaw safe handling of all hazardous materials used in grounds maintenance.
Education
Bachelor of Science - Communication With Concentration in Advertising
Slippery Rock University
Slippery Rock, PA05.2024
Diploma -
Laurel High School
New Castle, PA06.2019
Skills
- Customer Rapport
- Effective Communication
- Safety Protocols and Procedures
- Delivery Schedules
- GPS Navigation
- Materials Transport
- Heavy Hauling
- Forklift Operation
- Document Management
- Customer Support
- Dependability and Honesty
- Proficient in Microsoft Office
References
- Rev. Louis LaGatta, Executive Minister, Caleb International Ministries, 724-396-9229, Caleb1@pathway.net
- Eric Maitland, Grounds Supervisor, Lawrence County Fairgrounds, 724-333-7760
- Scott Linton, Supervisor, Smithfield Meats, 724-674-0880
Timeline
Delivery Specialist and Inventory Associate
Shenango Beverage LLC
04.2020 - Current
Operations Technician
Praxair Surface Technologies
09.2019 - 03.2020
Summer Intern
Lawrence County Fairgrounds
07.2018 - 08.2021
Grounds Maintenance
Caleb International Ministries
06.2015 - 08.2015
Bachelor of Science - Communication With Concentration in Advertising
Slippery Rock University
Diploma -
Laurel High School