John Jay D'Amour
Summary
Enthusiastic, detail-oriented, and dedicated professional, with over twenty years of auto industry experience and customer service; interested in obtaining an opportunity as an Estimatics Team Manager. Encouraging individual and analytical problem-solver with prospective talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Estimatics Appraiser
State Farm Insurance
Bloomington, IL
08.2014 - Current
- Provides accurate repair estimates to customers and repair facilities
- Negotiates the repair process with non-program repair facilities to support claim resolution.
- Utilizes detailed file documentation to communicate with claims associates
- Maintains a high level of adaptability to support One Estimatics
- Engaged in Ambassador program to streamline procedures and promote efficiency
- Proficient in CCC One estimating software
Auto Claims Adjuster
Allstate Insurance Company
Fishkill, NY
02.2011 - 08.2014
- Efficient and accurate investigating, handling and negotiating of auto claims while maintaining a high level of professionalism.
- Recognized for excelling in both estimating accuracy and customer satisfaction.
- Ability to adapt to changing work environment while providing the customer with superior service.
- Experience and proficiency with Audatex, Pathways and CCC One estimating programs.
Operations Manager
Smitty's Body Shop
New Paltz, NY
09.2006 - 02.2011
- Responsible for leading, directing and managing the daily operations to ensure that staff executed all services at, or above customer expectations.
- Maximized profitability through superior customer service, effective and prompt communication follow-up on all pending matters with the customer.
- Implemented superior communication skills to motivate staff and maintain a focused and well supported work environment.
- Utilized CCC Pathways and CCC
President/Owner
D'Amour Auto Body Inc.
Mahopac Falls, NY
10.1998 - 09.2006
- Directly responsible for the overall profitability, sales, revenue and services for this auto body business
- Defined and implemented long and short-term objectives for business, oversaw and controlled all daily operations, managed advertising and assumed strategic direction of business.
Education
Iona College
New Rochelle, NYState University of New York At Oneonta
Oneonta, NYSkills
- Licensed New York State Adjuster 2011-present
- ICAR Platinum Certified 2011-present
Accomplishments
Recipient of several Remarkable ovations from management and peers
Timeline
Estimatics Appraiser
State Farm Insurance
08.2014 - Current
Auto Claims Adjuster
Allstate Insurance Company
02.2011 - 08.2014
Operations Manager
Smitty's Body Shop
09.2006 - 02.2011
President/Owner
D'Amour Auto Body Inc.
10.1998 - 09.2006
Iona College
State University of New York At Oneonta
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