John Jay D'Amour
New Paltz,NY
Summary
Enthusiastic, detail-oriented, and dedicated professional, with over twenty years of auto industry experience and customer service; interested in obtaining an opportunity as an Estimatics Team Manager. Encouraging individual and analytical problem-solver with prospective talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Estimatics Appraiser
State Farm Insurance
08.2014 - Current
- Provides accurate repair estimates to customers and repair facilities
- Negotiates repair process with non-program repair facilities to support claim resolution.
- Utilizes detailed file documentation to communicate with claims associates
- Maintains high level of adaptability to support One Estimatics
- Engaged in Ambassador program to streamline procedures and promote efficiency
- Uses critical thinking skills to break down problems, evaluate solutions and make decisions.
- Efficiently implements in CCC One estimating software
- Offers friendly and efficient service to customers, handles challenging situations with ease.
- Resolves conflicts and negotiates mutually beneficial agreements between parties.
Learning Anyalyst, TWA
State Farm Insurance Inc
10.2023 - 04.2024
Auto Claims Adjuster
Allstate Insurance Company
02.2011 - 08.2014
- Efficient and accurate investigating, handling and negotiating of auto claims while maintaining a high level of professionalism.
- Recognized for excelling in both estimating accuracy and customer satisfaction.
- Ability to adapt to changing work environment while providing the customer with superior service.
- Experience and proficiency with Audatex, Pathways and CCC One estimating programs.
- Documented all findings in concise reports
- Issued payouts to claimants
Operations Manager
Smitty's Body Shop
09.2006 - 02.2011
- Responsible for leading, directing and managing daily operations to ensure that staff executed all services at, or above customer expectations.
- Maximized profitability through superior customer service, effective and prompt communication follow-up on all pending matters with customer.
- Implemented superior communication skills to motivate staff and maintain focused and well supported work environment.
- Utilized CCC Pathways and CCC
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency.
President/Owner
D'Amour Auto Body Inc.
10.1998 - 09.2006
- Directly responsible for overall profitability, sales, revenue and services for this auto body business
- Managed team of 5 employees.
- Defined and implemented long and short-term objectives for business, oversaw and controlled all daily operations, managed advertising and assumed strategic direction of business.
Education
Iona College
New Rochelle, NYState University of New York At Oneonta
Skills
- Licensed New York State Adjuster 2011-present
- ICAR Platinum Certified 2011-present
- Expertise in CC One Software
- Written and Verbal Communication
Accomplishments
Recipient of several Remarkable ovations from management and peers
Timeline
Learning Anyalyst, TWA
State Farm Insurance Inc
10.2023 - 04.2024
Estimatics Appraiser
State Farm Insurance
08.2014 - Current
Auto Claims Adjuster
Allstate Insurance Company
02.2011 - 08.2014
Operations Manager
Smitty's Body Shop
09.2006 - 02.2011
President/Owner
D'Amour Auto Body Inc.
10.1998 - 09.2006
Iona College
State University of New York At Oneonta
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