Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnkelly Pierre

North Miami Beach,FL

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Dedicated server assistant with exceptional customer service and multilingual abilities. Committed to enhancing the dining experience and ensuring customer satisfaction.

Overview

11
11
years of professional experience

Work History

Server Assistant

Bouchon Bistro
Coral Gables, Florida
08.2023 - Current
  • Stocked supplies and organized service areas for efficiency and accessibility.
  • Prepared tables by setting up silverware, glassware, and condiments as needed.
  • Handled customer inquiries and provided support to enhance their dining experience.
  • Conducted inventory checks on utensils and service items to prevent shortages.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Responded promptly to requests from servers or other staff members.
  • Collaborated with team members to achieve daily goals within specified time frame.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.

Food Runner

Stiltsville Fish Bar
Miami Beach, FL
09.2022 - 08.2023
  • Memorized dining room floor plans and understood the seat number system.
  • Assisted servers in optimizing the guest dining experience.
  • Observed tables to tend to guest needs, and identified customer service opportunities.
  • Deliver food and beverages to customers in a timely and efficient manner.
  • Communicate with the kitchen staff to ensure accurate orders.
  • Provide excellent customer service by answering questions and addressing concerns.

In-Room Dining Server

Ritz Carlton Hotel
South Beach, FL
09.2021 - 06.2022
  • Took and placed orders accurately and efficiently
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Greeted customers in a friendly and professional manner
  • Delivered food and beverages to guests' rooms and ensured customer satisfaction

In-Room Dining Server

Four Seasons Hotel
Bickell, FL
01.2019 - 03.2020
  • Stocked server areas with supplies before, during and after shifts.
  • Completed opening and closing checklists to ensure smooth smooth operations.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

In-Room Dining Order Taker

1 Hotel South Beach
Miami, FL
11.2017 - 01.2019
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Took and entered food and beverage orders for guests
  • Coordinated with kitchen staff to ensure timely delivery of orders
  • Addressed customer inquiries and concerns in a timely and professional manner

In-Room Dining Server

The Confidante Hotel
Miami Beach, FL
11.2014 - 11.2017
  • Provided excellent customer service by delivering food and beverages to guests' rooms
  • Maintained a clean and organized work area
  • Assisted with inventory management and restocking supplies
  • Setup free coffee station for guests at the lobby every morning

Education

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
05.2013

Associate of Science - Nursing

Miami Dade College
Miami, FL

Skills

  • Fluent in English, Haitian-Creole, and French
  • Exceptional customer service skills
  • Excellent communication skills, both written and verbal
  • Ability to work efficiently in a fast-paced environment
  • Strong attention to detail
  • Proficient in using (POS) systems

Timeline

Server Assistant

Bouchon Bistro
08.2023 - Current

Food Runner

Stiltsville Fish Bar
09.2022 - 08.2023

In-Room Dining Server

Ritz Carlton Hotel
09.2021 - 06.2022

In-Room Dining Server

Four Seasons Hotel
01.2019 - 03.2020

In-Room Dining Order Taker

1 Hotel South Beach
11.2017 - 01.2019

In-Room Dining Server

The Confidante Hotel
11.2014 - 11.2017

High School Diploma -

North Miami Beach High School

Associate of Science - Nursing

Miami Dade College

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