John L. McRae
Midvale,UT
Summary
Collaborative manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Sales Manager
Crystal Tones
03.2022 - Current
- Drove sales growth by implementing effective sales strategies, managing high-performing team, and fostering strong relationships with customers
- Oversaw and facilitated $1.3 million in sales at 4-week trade event
- Developed and executed successful marketing campaigns, resulting in increased brand awareness and customer acquisition
- Expanded company's sales channels and partnerships to drive 18% revenue growth and market leadership
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Customer Success Manager
The Park City Group
02.2020 - 01.2022
- Cultivated and maintained strong relationships with customers to ensure their continued loyalty and success
- Developed and implemented customer retention strategies to reduce churn and improve customer satisfaction
- Collaborated with cross-functional teams to identify and address customer needs and opportunities for growth
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
Event Coordinator/Promoter
Eventz, Inc
03.2010 - Current
- Managed marketing campaigns to cultivate brand awareness and drive website traffic
- Plan, organize, and execute large-scale events, with a focus on vendor and exhibitor coordination, venue selection, and event promotion
- Partnered with local media outlets to maximize advertising exposure and grow event attendance
- Successfully executed the largest event in East Central MS, resulting in increased revenue and community engagement
- Managed event logistics and operations.
Sales Representative
CreditRepair.com
01.2016 - 05.2018
- Initiated and closed sales for leading provider of credit repair solutions, consistently exceeding sales and compliance goals
- Built strong relationships with customers and matched them with appropriate solutions for their unique needs
- Expanded customer base within US and contributed to overall growth of business
- Consistently in top 10% of agents company-wide
Production Coordinator
Magical Elves
01.2012 - 10.2012
- Coordinated all aspects of filming Season 11 of Top Chef, including permitting, staffing, and design
- Ensured the successful execution of the show by collaborating with cross-functional teams and managing tight deadlines
- Contributed to the overall success of the show by delivering high-quality content and engaging experiences for viewers
Education
No Degree - Business Administration
Millsaps College
Jackson, MSSkills
- Business development and planning
- National accounts management
- Marketing Strategies
- Project planning and development
- Sales Statistics Analysis
- Staff Training
Timeline
Sales Manager
Crystal Tones
03.2022 - Current
Customer Success Manager
The Park City Group
02.2020 - 01.2022
Sales Representative
CreditRepair.com
01.2016 - 05.2018
Production Coordinator
Magical Elves
01.2012 - 10.2012
Event Coordinator/Promoter
Eventz, Inc
03.2010 - Current
No Degree - Business Administration
Millsaps College
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