Johnlee Miguel Juan
Merced,CA
Summary
Dedicated professional with a proven track record of delivering results through strategic thinking, problem-solving, and a strong work ethic. Exceptional adaptability and a quick learner adept at seamlessly transitioning between diverse tasks and environments. Proficient in leveraging diverse skill sets to drive efficiency, productivity, and innovation across various roles. Eager to contribute dynamic abilities to the CAPS program in achieving its goals.
Overview
3
3
years of professional experience
Work History
Lead Server
El Capitan
Merced, CA
06.2021 - Current
- Resolved conflicts between employees quickly and fairly.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Bachelor of Arts - Business Administration And Management
University of California, Merced
Merced, CA06-2025
Skills
- Problem-Solving
- Guest Relations
- Teamwork and Collaboration
- Conflict Management
- POS Systems
- Team Leadership
- Relationship Building
- Critical Thinking
- Relationship Management
Timeline
Lead Server
El Capitan
06.2021 - Current
Bachelor of Arts - Business Administration And Management
University of California, Merced
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