Hi, I’m
John L McRae
Salt Lake City,UT
Summary
Sales Manager | Customer Success Manager | Enrollment Advisor | Event Coordinator | Sales Representative
A dedicated and results-driven professional with a track record of achieving success in a variety of roles. With over 8 years of experience in sales, customer service, and event management, I have consistently exceeded targets and expectations. My ability to build and maintain strong relationships with customers and clients has resulted in high levels of satisfaction, retention, and loyalty. Customer service: 6+ years of experience Microsoft Office: 10+ years of experience Sales: 8+ years of experience Event management.
Overview
13
years of professional experience
Work History
Crystal TonesSalt Lake City, UT
Sales Manager
03.2022 - Current
Job overview
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Expand the company's sales channels and partnerships to drive revenue growth and market share.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Develop and execute successful marketing campaigns, resulting in increased brand awareness and customer acquisition
Eventz, IncMeridian, MS
Event Coordinator/Promoter
03.2010 - Current
Job overview
- Plan, organize, and execute large-scale events, with a focus on vendor and exhibitor coordination, venue selection, and event promotion
- Partner with local media outlets to maximize advertising exposure and grow event attendance
- Successfully execute the largest event in East Central MS, resulting in increased revenue and community engagement.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
PillPackTaylorsville, UT
Enrollment Advisor
01.2019 - Current
Job overview
- Consistently meet HIPAA and FCC guidelines to ensure compliance and accuracy while cultivating and closing leads for a growing mail order pharmacy service
- Provide one-on-one consultations with potential customers to identify and meet their unique needs
- Contribute to the overall growth of the business by driving customer acquisition and retention.
The Park City GroupSalt Lake City, UT
Customer Success Manager
02.2020 - 01.2022
Job overview
- Cultivate and maintain strong relationships with customers to ensure their continued loyalty and success
- Develop and implement customer retention strategies to reduce churn and improve customer satisfaction
- Collaborate with cross-functional teams to identify and address customer needs and opportunities for growth.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
CreditRepair.comWest Valley City, UT
Sales Representative
01.2016 - 05.2018
Job overview
- Initiated and closed sales for a leading provider of credit repair solutions, consistently exceeding sales and compliance goals
- Built strong relationships with customers and matched them with the appropriate solutions for their unique needs
- Expanded the customer base within the US and contributed to the overall growth of the business.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Magical ElvesNew Orleans, LA
Production Coordinator
01.2012 - 10.2012
Job overview
- Coordinated all aspects of filming Season 11 of Top Chef, including permitting, staffing, and design
- Ensured the successful execution of the show by collaborating with cross-functional teams and managing tight deadlines
- Contributed to the overall success of the show by delivering high-quality content and engaging experiences for viewers.
- Created and maintained schedules and provided internal support for manufacturing teams.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
Millsaps CollegeJackson, MS
No Degree from Business Administration And Management
05.2001
Skills
Business development and planning
undefinedTimeline
Sales Manager
Crystal Tones
03.2022 - Current
Customer Success Manager
The Park City Group
02.2020 - 01.2022
Enrollment Advisor
PillPack
01.2019 - Current
Sales Representative
CreditRepair.com
01.2016 - 05.2018
Production Coordinator
Magical Elves
01.2012 - 10.2012
Event Coordinator/Promoter
Eventz, Inc
03.2010 - Current
Millsaps College
No Degree from Business Administration And Management
05.2001
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