John Mark Lile
Republic,MO
Summary
I have experience in a number of fields, including more than 20 years as a newspaper editor for weekly and daily newspapers in the Midwestern US. I also maintained extremely high levels of customer satisfaction through both phone and chat platforms (with 9 or 10 on a scale of 1-10 being the only "passing" survey results. My strengths include being self-motivated, adapting to new technology and responsibilities, and always striving to excel whatever the job may be.
Overview
34
34
years of professional experience
Work History
ESL Instructor
NativeCamp
09.2023 - Current
- Taught classes daily with advanced, beginner and intermediate levels of students.
- Tailored lesson plans to accommodate differences in learning styles and speeds.
- Instructed students in using visuals, games and textbooks to improve writing, speaking and reading skills.
Property and casualty insurance agent/member services representative
TeleTech
02.2017 - 07.2023
- Assisted USAA members with various requests and questions related to auto, renters and valuable personal property insurance policies
- Licensed and trained for 49 states, with the exception of Massachusetts
- Assisted USAA members with various requests and questions related to policies.
Member services representative
TeleTech
04.2014 - 02.2017
- Assisted USAA members with various requests and questions related to credit card accounts
- Earned bonuses in 10 consecutive months for excellence in member satisfaction surveys
- Assisted in coaching of new hires by answering questions of how best to respond to member needs and questions during live calls
- Worked with several different computer programs including Citrix, Avaya and Excel spreadsheets.
agent
New York Life
07.2011 - 11.2011
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Sell various types of insurance policies to businesses and individuals including term life, whole life and long-term care policies, as well as informing clients about ways annuities could serve financial needs.
agent
Physicians Mutual Insurance
03.2011 - 06.2011
- Sell various types of insurance policies to individuals on behalf of insurance companies, primarily Medicare
- Supplement policies but also including dental and long-term care coverage
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
editor
Marshfield Mail
02.2007 - 12.2010
- Prepare, rewrite and edit copy to improve readability, or supervise others who do this work
- Read copy or proof to detect and correct errors in spelling, punctuation, and syntax
- Developed story or content ideas, considering reader or audience appeal
- Interviewed and hired writers and reporters.
copy editor
Lawton Constitution
08.2006 - 01.2007
- Prepare, rewrite and edit copy to improve readability, or supervise others who do this work
- Read copy or proof to detect and correct errors in spelling, punctuation, and syntax
- Review and approve proofs submitted by composing room prior to publication production.
managing editor
Marshall Democrat-News
07.1998 - 07.2006
- Prepare, rewrite and edit copy to improve readability, or supervise others who do this work
- Develop story or content ideas, considering reader or audience appeal
- Supervise and coordinate work of reporters and other editors
- Interview and hire writers and reporters or negotiate payments for authors or freelancers.
assistant managing editor
Beatrice Daily Sun
02.1996 - 07.1998
- Prepare, rewrite and edit copy to improve readability, or supervise others who do this work
- Read copy or proof to detect and correct errors in spelling, punctuation, and syntax
- Supervise and coordinate work of reporters and other editors
- Filled in for managing editor when she took time off.
managing editor
York News-Times
01.1993 - 01.1996
- Prepare, rewrite and edit copy to improve readability, or supervise others who do this work
- Interview and hire writers and reporters
- Oversaw complete newspaper redesign approximately a year into job.
editor
Marshfield Mail
06.1991 - 12.1992
- Prepare, rewrite and edit copy to improve readability, or supervise others who do this work
- Interview and hire writers and reporters
- Responsible for writing majority of both "hard news" and feature stories for weekly newspaper and special editions.
sports editor
06.1989 - 06.1991
- Report news stories for publication, describing the background and details of events
- Although my title was sports editor, I was also extensively involved in writing traditional news stories such as covering Board of Aldermen and school board meetings
- Was one of two people involved in writing and production of a special section about proposal by Springfield City
- Utilities to dam the James River and create a lake in Webster County which would have affected a number of rural families
- This special section won third place in a National Newspaper Association competition.
Education
Master's degree - psychology candidate
University of Phoenix, Phoenix
Online11.2013
master's degree - psychology
Ohio University
Athens, OHBachelor of arts - photography and communications, photography and graphic design
Drury College
Springfield, MOHigh school diploma -
Marshfield High School
Marshfield, MOSkills
- Sentence Structure
- Instructor Support
- Esl-English as Second Language
- Interactive Teaching
- Proofreading Submissions
- Creating Page Layouts
- Selecting Photos
- Story Summaries
- Assigning Articles
- Source Interviewing
- Social Media Updates
- Assigning Stories
- Maintaining Standards
Timeline
ESL Instructor
NativeCamp
09.2023 - Current
Property and casualty insurance agent/member services representative
TeleTech
02.2017 - 07.2023
Member services representative
TeleTech
04.2014 - 02.2017
agent
New York Life
07.2011 - 11.2011
agent
Physicians Mutual Insurance
03.2011 - 06.2011
editor
Marshfield Mail
02.2007 - 12.2010
copy editor
Lawton Constitution
08.2006 - 01.2007
managing editor
Marshall Democrat-News
07.1998 - 07.2006
assistant managing editor
Beatrice Daily Sun
02.1996 - 07.1998
managing editor
York News-Times
01.1993 - 01.1996
editor
Marshfield Mail
06.1991 - 12.1992
sports editor
06.1989 - 06.1991
Master's degree - psychology candidate
University of Phoenix, Phoenix
master's degree - psychology
Ohio University
Bachelor of arts - photography and communications, photography and graphic design
Drury College
High school diploma -
Marshfield High School
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