JohnMichael Brown
Mico,TX
Summary
Customer-oriented, strategic-thinking worker with experience in building relationships, leadership, and customer service. Ability to grow network connections and appeal to customers needs to deliver solutions. Capable of sustaining growth in the work space, as well as adapting to new challenges and hardships.
Overview
6
6
years of professional experience
Work History
Bartender
Hopdoddy Burger Bar
San Antonio, TX
06.2022 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Problem solved to fit customers needs and desires.
- Created a network of regulars through connections, relationships, and great service.
- Utilized upselling techniques to increase sales.
- Recommended food and drinks to customers based on preferences, pairings and aspects of the day.
Director
Chick-fil-A
San Antonio, TX
07.2019 - 06.2022
- Managed staff, financials and operations of the store.
- Created the training module and structure for new employees.
- Conducted interviews, hired, and trained employees.
- Managed and maintained quality control, as well as the food safety in the store's operations.
- Conducted regular meetings with the owner, other stores, and regional managers to discuss progress on strategic initiatives.
Cashier
Bill Miller BBQ
San Antonio, TX
12.2017 - 07.2019
- Prepared and cooked food for the day.
- Put customers orders together.
- Operated cash register efficiently and accurately and processed payments.
- Performed other duties as assigned by management.
Education
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
San Antonio, TX12-2023
Associate of Arts - Criminal Justice
Northwest Vista College
San Antonio, TX08-2021
High School Diploma -
Reagan High School
San Antonio, TX06-2019
Skills
- Problem solver to get the best out of any situation
- Communicative and can negotiate through an engaging personality
- Ability to establish connections and maintain relationships
- Great customer service through complaint resolution, empathy, positivity, hospitality, and finding a way to fulfill needs
Timeline
Bartender
Hopdoddy Burger Bar
06.2022 - Current
Director
Chick-fil-A
07.2019 - 06.2022
Cashier
Bill Miller BBQ
12.2017 - 07.2019
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
Associate of Arts - Criminal Justice
Northwest Vista College
High School Diploma -
Reagan High School
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