JohnMichael Gelin

• Provided professional and attentive guest service in a high-volume international sporting event environment.
• Assisted guests with access, directions, event information, and general inquiries.
• Managed guest access and credentials accurately while maintaining discretion and attention to detail.
• Communicated effectively with diverse guests and event staff to support smooth event operations.
• Maintained professionalism and composure in a fast-paced environment.

• Provided friendly customer service by helping customers find products, answering questions, and assisting with purchases.
• Organized and restocked merchandise, kept the sales floor clean and organized, handled inventory, and made sure products were properly displayed.
• Worked with team members to keep the store running smoothly and create a positive shopping experience for customers.

• Greeted and assisted customers, ensuring a welcoming and professional atmosphere.
• Managed admissions, sales of pool passes, and reservations, maintaining accurate records of daily transactions.
• I have dealt with customer inquiries in person and over the phone, providing information on services, schedules, and policies.
• Assisted in stock maintenance for poolside merchandise, ensuring timely restocking and inventory control.
• Maintained cleanliness of the reception area and poolside, following facility safety and hygiene standards.
• Supported pool staff and lifeguards in daily operations, including managing guest flow and upholding safety protocols.

• Managed Bookings
• Organized payments
• Managed scheduling
• Gained experience, exposure and knowledge of career-specific procedures and systems.

• Graduated June 2025
• 120 Paterson Ave