MARIAH BOLES
Sugarfire Smoke House
Lorton,VA
1
Certification
6
years of professional experience
Customer-focused professional and Bachelor of Business Administration student with experience in insurance, hospitality, and operational logistics. Skilled in managing high-volume inquiries, ensuring safety and regulatory compliance, and providing exceptional service both in-person and over the phone. Strong problem solver and communicator, effectively resolving conflicts and engaging customers.
Work History
Team Member – Guest Service & Hospitality
2 Months- Greeted guests, delivered warm hospitality, and supported service flow in high-volume fast-casual dining environment to ensure consistent guest satisfaction.
- Supervised front-of-house point-of-sale transaction processing and ensured 100% cash and credit reconciliation accuracy throughout peak rush hours.
- Resolved guest questions, dietary requests, and special accommodations with empathy, effectively de-escalating concerns to maintain service flow.
- Collaborate closely with back-of-house team members to coordinate rapid order assembly, maintain clean dining spaces, and adhere strictly to health and food safety regulations.
- Monitored opening and closing procedures, ensuring accurate cash and register handling.
Licensed Insurance Agent
1 Year- Guided individuals and families through tailored life insurance options in response to high-volume inbound inquiries, ensuring alignment with unique needs and budget.
- Handled high-volume inbound inquiries, guiding individuals and families through life insurance options tailored to their unique needs and budget.
- Established trust and rapport with diverse clientele over the phone by clearly explaining complex policy terms in accessible language.
- Completed and submitted detailed insurance applications with high accuracy for state regulatory and underwriting review.
Warehouse Associate
2 Years- Performed rapid, high-accuracy order picking in a safety-critical warehouse environment, consistently meeting productivity targets of 170–200 cases/hour.
- Operated electric pallet jacks, tuggers, and material handling equipment in high-traffic shared spaces, ensuring zero safety incidents.
- Constructed, inspected, and balanced pallets to ensure structural integrity and weight distribution, preventing product damage during transit.
- Coordinated with shift leadership and logistics teams to ensure precise outbound routing to regional retail locations.
Online Personal Shopper & Dispenser
2 Years- Fulfilled digital pickup and delivery orders for grocery and household goods, achieving high pick rates and minimizing substitution errors to enhance customer satisfaction.
- Inspected item quality and upheld strict temperature-chain compliance (ambient, chilled, frozen) to guarantee food safety and build customer trust.
- Dispensed completed orders directly to customer vehicles, delivering friendly and professional service in all weather conditions to ensure a positive customer experience.
Education
Bachelor of Business Administration (BBA) - Digital Marketing
Expected Graduation
Skills
Guest experience
Consultative Sales
Active Listening
Conflict De-escalation
Client Retention
Regulatory compliance
Food Safety & Sanitation (HACCP/OSHA)
High-Volume Order Fulfillment
Inventory Control
POS systems
CRM & Underwriting Portals
Handheld RF Scanners
Microsoft Office Suite
Google Workspace
Problem resolution
Team collaboration
Client support
Positive demeanor
Food safety compliance
Certification
State Insurance License: Active Life Insurance Producer License, State of Missouri
Timeline
Team Member – Guest Service & Hospitality
Sugarfire Smoke House
08.2026 - 10.2026Read More
Licensed Insurance Agent
North Star Insurance Advisors
01.2025 - 01.2026Read More
Warehouse Associate
ALDI
01.2023 - 01.2025Read More
Online Personal Shopper & Dispenser
Walmart
01.2021 - 01.2023Read More
University of Missouri–St. Louis (UMSL)
Bachelor of Business Administration (BBA) from Digital Marketing
Read More