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Christian Gatlin
Rock Hill,SC
Work Preference
Summary
Dedicated leader with over 25 years in customer service, including supervision of staff and volunteers. Skilled in problem-solving and workload coordination, delivering effective resolutions to client issues. Proven ability to foster strong relationships and enhance customer satisfaction, driving team success through collaboration and strategic direction.
Overview
15
15
years of professional experience
Work History
Guest Service Representative
Cedar Fair Amusement Park (Carowinds)
Charlotte, NC
02.2016 - 03.2020
- Managed comprehensive sales transactions for picnic meal vouchers, park dollars, special events, regular-season passes, concert tickets, and group sales at both gates, ensuring accuracy throughout the process.
- Managed resolution of 1000s of guest complaints and ticket issues at the gate to enhance overall guest satisfaction and streamline operations. Facilitated resolution of customer complaints by employing empathetic communication strategies, prioritizing customer satisfaction.
- Guided new employees through customer service protocols and operational procedures to ensure effective service delivery.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Maintained comprehensive knowledge of products and services to enhance guest satisfaction.
Gift In Kind Coordinator
Samaritans Purse
Charlotte, NC
11.2015 - 03.2020
- Managed workload distribution among gift-in-kind staff and 1000's volunteers to optimize operational efficiency and support organizational goals.
- Executed scanning and tracking of carton labels to enhance inventory accuracy and streamline shipping operations.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Customer Care Specialist
First Energy
Canton, OH
11.2011 - 11.2015
- Managed high-volume customer inquiries, complaints, and billing questions, ensuring timely resolutions in a deadline-driven environment
- Educated 1000's of customers on government aggregation programs for utility supply, enhancing program awareness
- Provided exceptional customer support through effective communication and problem resolution techniques.
- Assisted customers in navigating billing inquiries and service issues to enhance satisfaction.
- Managed multiple customer interactions simultaneously while maintaining focus on quality service delivery.
Home Site Supervisor
Midwest Health Services, Inc
Massillon, OH
06.2005 - 01.2011
- Ensured safe and efficient transportation of clients to appointments, prioritizing client well-being.
- Supervised daily operations to ensure compliance with safety regulations and standards.
- Coordinated project schedules, resources, and personnel for efficient workflow management.
- Conducted regular inspections to maintain quality assurance.
- Conducted orientation and training for new hires, emphasizing adherence to site policies and procedures.
- Monitored 11 employee attendance records to support scheduling needs. Helped process payroll accurately for timely 11 employee payments.
- Maintained strong client relationships, providing regular updates on projects and addressing any concerns promptly.
- Evaluated and addressed client benefit needs within individual and behavioral service programs, guaranteeing alignment with care plan specifications.
Education
High School Diploma -
Washington High Shool
Massillon, OHSkills
- Client support
- Customer service
- Inventory control
- Appointment scheduling
- Data entry
- Efficient data input
- Customer support
- Staff supervision
- Event coordination
- Resource allocation
- Proficient in English
Timeline
Guest Service Representative
Cedar Fair Amusement Park (Carowinds)
02.2016 - 03.2020
Gift In Kind Coordinator
Samaritans Purse
11.2015 - 03.2020
Customer Care Specialist
First Energy
11.2011 - 11.2015
Home Site Supervisor
Midwest Health Services, Inc
06.2005 - 01.2011
High School Diploma -
Washington High Shool
Additional Information
Authorized to work in the US for any employer