Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Smith

Kaunakakai,Hawaii

Summary

Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.

Overview

8
8
years of professional experience

Work History

Guest Service Representative

Life House Hotels
04.2017 - Current
  • Provided exceptional customer service in a fast-paced environment to enhance guest satisfaction.
  • Assisted guests with check-in and check-out processes, ensuring a smooth experience.
  • Responded promptly to guest inquiries and requests, maintaining professionalism at all times.
  • Collaborated with team members to resolve guest issues efficiently and effectively.
  • Utilized reservation systems to manage bookings and update guest information accurately.

Customer Service Representative

EAN Holdings
05.2019 - 06.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Trained new staff on customer service protocols and system navigation.
  • Streamlined order processing by implementing efficient tracking methods.
  • Managed escalated issues, ensuring swift resolutions and enhanced customer satisfaction.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Peer Mentor

University Of Hawaii Maui College
08.2017 - 12.2018
  • Mentored diverse student groups, fostering academic growth and personal development.
  • Developed and implemented peer support programs to enhance student engagement.
  • Facilitated workshops on study skills, time management, and stress reduction strategies.
  • Collaborated with faculty to identify at-risk students and provide targeted assistance.

Education

Associate of Arts - Liberal Arts

University of Hawaii Maui College
Kahului, HI
05-2019

Associate of Arts - Hawaiian Studies

University of Hawaii Maui College
Kahului, HI
05-2019

Skills

  • Client support
  • Proficient in computer applications
  • Guest services management
  • Meticulous attention to detail
  • Customer engagement
  • Data entry accuracy
  • Fundamental accounting

Timeline

Customer Service Representative

EAN Holdings
05.2019 - 06.2020

Peer Mentor

University Of Hawaii Maui College
08.2017 - 12.2018

Guest Service Representative

Life House Hotels
04.2017 - Current

Associate of Arts - Liberal Arts

University of Hawaii Maui College

Associate of Arts - Hawaiian Studies

University of Hawaii Maui College

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