CHERYL WHITING
Olympia,WA
Summary
Customer-Focused Professional experienced in guest service, sales, product promotion, and gaming operations. Delivered exceptional customer experiences through effective communication and conflict resolution. Contributed to high levels of customer satisfaction while thriving in fast-paced environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Guest Service Representative
CDS
08.2026 - Current
- Promoted products to Costco members and customers, enhancing brand awareness.
- Answer questions and provide helpful product information.
- Explain product features, benefits, and available options.
- Support sales and promotional activities while maintaining a positive customer experience.
- Supported sales and promotional activities, ensuring positive customer experiences.
Slot Service Representative
GF Gaming
04.2024 - 07.2026
- Delivered friendly, professional service to enhance guest satisfaction.
- Assisted customers with questions, concerns, and service needs.
- Fostered welcoming, positive atmosphere for guests.
- Addressed customer needs promptly and professionally to ensure satisfaction.
- Communicated effectively with customers and coworkers.
- Resolved customer inquiries regarding accounts, payouts, and gaming services with accurate, timely support.
Manager on Duty
Wild Card & Sasquatch Casino
04.2014 - 04.2021
- Supervised casino floor operations, ensuring seamless guest service and policy compliance across gaming areas.
- Resolved escalated guest concerns promptly, maintaining professionalism and protecting customer satisfaction.
- Coordinated with security, surveillance, and department leads to address incidents and preserve floor safety.
- Monitored slot and table activity, enforcing procedures and identifying irregularities for immediate follow-up.
- Completed incident reports, shift logs, and handoff notes to support accurate communication between teams.
Education
High School Diploma -
Ambridge Area High School
Ambridge, PASkills
- Customer Service
- Guest Relations
- Sales Support
- Product Knowledge
- Client support
- Product knowledge
- Problem Solving
- Communication
- Teamwork
- Dependability
Certification
BLS-certified
- Colorado Gaming License
Personal Information
Title: Guest Service Representative
Timeline
Guest Service Representative
CDS
08.2026 - Current
Slot Service Representative
GF Gaming
04.2024 - 07.2026
Manager on Duty
Wild Card & Sasquatch Casino
04.2014 - 04.2021
High School Diploma -
Ambridge Area High School