Summary
Overview
Work History
Education
Skills
Timeline
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Stefanie Gomez

SeaTac,WA

Summary

Proven client support specialist, adept in cash transactions and POS system proficiency, I excelled at Seattle Aquarium by enhancing customer satisfaction and fostering repeat business. My friendly demeanor and strong technical skills contributed to a positive, efficient service environment. Achievements include maintaining high customer satisfaction rates and developing loyal customer relationships.

Overview

5
5
years of professional experience

Work History

Guest Service Representative

Seattle Aquarium
05.2024 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Cashier Floor Supervisor

Midnight Cookie Co
01.2024 - 05.2024
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.

Barista

Starbucks, Barista
10.2019 - 03.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

No Degree -

Seattle University
Seattle
06-2028

High School Diploma -

Foster High School
Tukwila
06-2018

Associate of Arts -

Highline College
Seattle, WA
06-2018

Skills

  • Client Support
  • Expertise in Cash Transactions
  • Friendly Demeanor
  • Strong Technical Computing Skills
  • POS System Proficiency

Timeline

Guest Service Representative

Seattle Aquarium
05.2024 - Current

Cashier Floor Supervisor

Midnight Cookie Co
01.2024 - 05.2024

Barista

Starbucks, Barista
10.2019 - 03.2020

No Degree -

Seattle University

High School Diploma -

Foster High School

Associate of Arts -

Highline College

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Stefanie Gomez