Tamara Jones

• Handled phone calls and emails with professionalism, facilitating efficient communication.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Fostered positive atmosphere, greeting guests warmly upon arrival.
• Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
• Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies.
• Updated receptionist manual.
• Improved team efficiency with thorough training for LEA team members on receptionist protocols.
• Provide backup phone coverage for other Ropes& Gray offices.
• Maintain computer database for data watch access cards for staff, vendors and victors.

• Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
• Coordinated communication between departments to enhance service delivery and customer satisfaction.
• Maintained accurate records of visitor logs and office supplies, improving inventory management processes.
• Assisted in training new staff on reception protocols and customer service best practices.
• Implemented streamlined procedures for handling phone inquiries and directing calls effectively.
• Resolved customer complaints promptly, maintaining professionalism and enhancing overall client experience.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Assisted with onboarding new clients and securing paperwork completion.

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• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Maintained visitor log for entering and leaving facility for security purposes.
• Assisted with planning office events and meetings for smooth execution.

• Maintained inventory of office supplies, optimizing procurement processes to reduce costs.
• Handled customer inquiries with professionalism, enhancing overall client satisfaction levels.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, ordering supplies, sort and distribute daily mail and faxing documents.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Process invoices for payment and updated relevant records

• Answered phone promptly and directed incoming calls to correct offices.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Scheduled office meetings and client appointments for staff teams.
• Scheduled conference rooms

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
• Assisted in event planning and execution, ensuring seamless operation of company functions.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Provided clerical support to company employees by coordinating meetings, appointments, and travel arrangements for attorneys.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.