Johnna Courtney
Clarksburg,WV
Summary
Dedicated customer service representative with a proven track record of resolving inquiries and enhancing customer satisfaction. Strong active listening and critical thinking skills ensure effective problem resolution in high-pressure environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Spectrum VoIP
Bryan, TX
08.2024 - 02.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account setup and troubleshooting VoIP services.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Provided timely feedback to management regarding recurring issues and suggestions for improvement.
- Maintained up-to-date knowledge of Spectrum VoIP products and services to assist clients effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Waitress
Caboose Family Restaurant
Clarksburg, WV
03.2020 - 06.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new team members on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Implemented suggestions for menu improvements based on customer feedback and preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
House Keeping
Maid to Clean
Buckhannon, WV
06.2014 - 05.2019
- Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
- Ensured a clean and well-maintained living environment with thorough organization and housekeeping skills.
- Performed light housekeeping duties to maintain a clean and organized living space for clients.
- Maintained a safe and clean living environment for residents through diligent housekeeping tasks.
- Established trust with clients through consistent punctuality, reliability, discretion, and professionalism while performing housekeeping tasks.
- Collaborated with housekeeping staff to deliver exceptional service and maintain positive working relationships.
- Oversaw discipline, safety and good housekeeping systems.
Administrative Assistant
Hefner Environmental
Weston, WV
08.2012 - 02.2015
- Managed schedules and coordinated meetings for executives, ensuring efficient use of time.
- Maintained and organized electronic filing systems, improving document retrieval speed by 30%.
- Assisted in budget preparation and expense tracking, contributing to financial accuracy.
- Drafted correspondence and reports, enhancing communication within departments.
- Implemented office procedures that streamlined workflows, resulting in increased operational efficiency.
- Trained new administrative staff on company protocols and software applications, fostering team development.
- Collaborated with cross-functional teams to support project management initiatives and achieve deadlines.
- Conducted research and compiled data for presentations, supporting strategic decision-making processes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Accounting Assistant
Bessenger Management
Elkins, WV
12.2009 - 05.2012
- Managed accounts payable and receivable processes, ensuring timely and accurate transactions.
- Assisted in monthly reconciliation of bank statements to maintain financial accuracy.
- Processed invoices and expense reports using accounting software for efficient record-keeping.
- Collaborated with team members to streamline data entry procedures, enhancing operational efficiency.
- Supported preparation of financial statements by gathering necessary documentation and data analysis.
- Mentored junior staff on best practices in accounting processes and software utilization.
- Led initiatives to improve invoice processing time through automation and workflow optimization.
- Conducted audits of financial records to ensure compliance with internal policies and regulations.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
Education
High School Diploma -
Southern High School
Miami Lakes, FL03.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Problem resolution
- Customer relations
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Call management
- Appointment scheduling
Timeline
Customer Service Representative
Spectrum VoIP
08.2024 - 02.2026
Waitress
Caboose Family Restaurant
03.2020 - 06.2022
House Keeping
Maid to Clean
06.2014 - 05.2019
Administrative Assistant
Hefner Environmental
08.2012 - 02.2015
Accounting Assistant
Bessenger Management
12.2009 - 05.2012
High School Diploma -
Southern High School