Johnna Hale
Canton,TX
Summary
Creative Business Owner with exceptional background spent in HVAC industry. Proven leader with engaging demeanor and success working in most demanding environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Owner
Accurate Air Heating & Air Conditioning
10.1992 - 10.2021
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Education
GED -
W H Adamson High School
Dallas, TX1985
Skills
- Business Presentations
- Project Oversight
- Customer Relations
- Financial Administration
- Task Delegation
- Staffing Oversight
- Inventory Control Processes
- Contractor Management
- Vendor Relationship Management
- Sales Strategies
- Issue Resolution
- Analytical and Critical Thinker
- Clientele Management
Accomplishments
We were the 1st Authorized Dealer for Bryant Air Conditioning products in North Texas.
For over 15 years we were voted Best AC & Heating company in Kaufman.
Developed a program to assist seniors citizens with cost of maintenance.
Worked with Kaufman Chamber of Commerce in promoting all businesses in and around Kaufman
Certification
Certified Air Conditioning Technician
Timeline
Business Owner
Accurate Air Heating & Air Conditioning
10.1992 - 10.2021
GED -
W H Adamson High School
Certified Air Conditioning Technician
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