Johnna Hope
Wenatchee,WA
Summary
I am a hardworking individual with great customer service skills. I have worked multiple jobs that have required me to work at a fast pace, adequately follow directions, and professionally assist the public as well as the people I work with. I am a quick learner with experience in working in the food and beverage industry.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Columbia Valley Community Health
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Customer Service Specialist
Department Of Social And Health Services
01.2023 - 08.2023
- Assisted public with information and recourses.
- Opening and routing incoming mail; preparing and processing outgoing mail.
- Intaking and recording customer information.
- Handling and reviewing confidential information.
- Assisted with making copies and printing various documents.
Coffee Barista
Foray
04.2022 - 01.2023
- Cleaned counters, machines, and utensils daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Maintained cleanliness and organization of the workspace.
- Assisted in inventory management.
Crew member
Papa Murphy’s
05.2021 - 04.2022
- Worked well with teammates
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- providing friendly and efficient service at the register.
Coffee Barista
Highway 2 Brew
04.2017 - 03.2022
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Used POS system to accurately enter orders and process payments.
- Maintained cleanliness and organization of the workspace.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, and utensils daily.
Education
Medical Assistant Certification -
Peninsula College
11.2024
High School Diploma -
Waterville High School
Waterville, WA06.2022
Skills
- Multi-tasking
- Respectful
- Excellent customer service
- Good communication skills
- Knowledge with software programs & computers
- Organized
- Hardworking
- Leadership skills
- Fast learner
- Ability to follow instructions
Timeline
Medical Assistant
Columbia Valley Community Health
08.2023 - Current
Customer Service Specialist
Department Of Social And Health Services
01.2023 - 08.2023
Coffee Barista
Foray
04.2022 - 01.2023
Crew member
Papa Murphy’s
05.2021 - 04.2022
Coffee Barista
Highway 2 Brew
04.2017 - 03.2022
Medical Assistant Certification -
Peninsula College
High School Diploma -
Waterville High School