JOHNNA KEMP
New Braunfels,TX
Summary
Healthcare hospitality and operations executive with extensive experience leading multi-service /multi site healthcare operations. Achievements include launching new accounts and service lines, implementing technology solutions, and fostering operational excellence across food service and retail sectors. Strong background in optimizing guest experiences and building strategic partnerships.
Overview
9
9
years of professional experience
Work History
Senior Executive Director
SODEXO
San Antonio, Texas
07.2024 - Current
- Directed the successful opening and launch of a new multi-service healthcare account with $7.1M in annual operating responsibility, ensuring operational readiness across food service, retail, and patient dining.
- Led strategic initiatives that enhanced service delivery across healthcare sectors, aligning services with patient needs.
- Led the implementation of new retail concepts, clinical nutrition services, and technology solutions, including CBORD, Everyday, Pocketalk, and self-checkout systems, improving guest experience and operational efficiency.
- Coordinated all phases of account opening, ensuring operational workflows, equipment readiness, staffing, menu planning, service standards, and daily operating procedures were effectively established.
- Implemented process improvements that streamlined operations, contributing to more efficient service delivery.
- Analyzed market trends to identify opportunities for service expansion.
- Developed communication strategies to enhance stakeholder engagement and collaboration.
Regional Support Specialist
MORRISON HEALTHCARE
05.2023 - 07.2024
- Supported operational readiness and purchasing initiatives across 30+ healthcare locations, partnering with site leaders during new implementations and operational transitions.
- Collaborated with leadership teams to ensure on-time openings through structured scheduling, standardized purchasing practices, and resolution of operational challenges across multiple healthcare accounts.
- Partnered with Sysco, Gordon Food Service, US Foods, Vizient, Foodbuy, and local suppliers to secure product availability and support seamless daily operations.
- Analyzed operational and financial data to identify cost-saving opportunities and enhance purchasing performance across regional accounts; conducted audits to ensure compliance with company standards.
- Developed user guides for various healthcare management systems.
- Collaborated with IT teams to implement system upgrades effectively.
Director, Food & Nutrition Services
RESOLUTE BAPTIST HOSPITAL
12.2021 - 05.2023
- Managed budgeting, procurement, inventory, payroll, and regulatory compliance, achieving patient satisfaction in the 89th percentile.
- Developed standardized workflows, cleaning procedures, staffing plans, and operating practices that improved consistency and team performance.
- Led five managers and 35 associates through training, coaching, performance management, and daily operational execution.
- Directed front-of-house hospitality operations for patient dining, retail, catering, and café services, achieving exceptional service standards.
- Led transition to Morrison Healthcare, ensuring operational continuity and workforce engagement.
Director, Food & Nutrition Services
Morrison Healthcare NACOGDOCHES MEDICAL CENTER
10.2017 - 12.2021
- Managed major operational initiatives, including café renovations and new patient dining program implementation during COVID-19 pandemic, enhancing service delivery.
- Implemented operational improvements that streamlined workflows, improved efficiency, and enhanced the patient experience.
- Led daily hospitality and dining operations while managing a $1.2M operating budget.
- Maintained Joint Commission, Steritech, and health inspection compliance through operational oversight, ensuring high standards of safety and quality.
- Participated in hospital leadership committees to drive organizational initiatives and foster cross-functional collaboration.
- Evaluated kitchen layout to optimize equipment placement for efficiency.
- Ordered and organized smallwares to ensure proper inventory management.
- Created detailed station layouts to improve operational efficiency and workflow.
- Developed and implemented thorough cleaning schedules to maintain hygiene standards.
Education
MBA - Business Administration
Baker University
Baldwin City, KS05-2014
Skills
- Service delivery
- Operational management
- Budget oversight
- Regulatory compliance
- Contract negotiations
- Technology integration
- Market analysis
Timeline
Senior Executive Director
SODEXO
07.2024 - Current
Regional Support Specialist
MORRISON HEALTHCARE
05.2023 - 07.2024
Director, Food & Nutrition Services
RESOLUTE BAPTIST HOSPITAL
12.2021 - 05.2023
Director, Food & Nutrition Services
Morrison Healthcare NACOGDOCHES MEDICAL CENTER
10.2017 - 12.2021
MBA - Business Administration
Baker University