JOHNNA LANKFORD
Madisonville,TN
Summary
Experienced Sales Associate with exceptional customer service skills and expertise in meeting sales goals. Skilled in problem-solving and multitasking, with a proven track record of exceeding sales targets. Proficient in point of sale operations and adept at adapting to diverse groups. Have current TPIN.
Overview
13
13
years of professional experience
Work History
Tax Professional
Jackson Hewitt
11.2024 - Current
- Prepared tax returns for clients.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Provided expert guidance on state and federal tax laws for a diverse clientele, ensuring full compliance while minimizing liability.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
Sales Associate
IN TOUCH WIRELESS
01.2022 - 06.2022
- Took customer payments
- Worked with customers with technical difficulties
- Managed location organization
- Handled location opening and closing duties
Secretary
LANKFORD SALVAGE
02.2012 - 04.2020
- Answered incoming calls promptly and professionally, routing messages as needed
- Greeted customers warmly upon arrival at the office; provided friendly customer service
- Performed data entry and generated reports
- Handled company payroll
- Performed office organization
- Performed office bookkeeping duties
Education
Bachelor of Science (B.S.) - Accounting
Capella University
Minnesota, MN08.2024
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Meeting deadlines
- Sales expertise
- Verbal/written communication
- Cleaning techniques
- Adapt to diverse groups
- Point of sale operation
- Sales trends
- Relationship selling
- Exceeds sales goals
- Excellent communication skills
- Organization
- Multitasking Abilities
- Reliability
- Problem-solving abilities
- Professionalism
- Conflict Resolution
- Microsoft applications proficiency
Timeline
Tax Professional
Jackson Hewitt
11.2024 - Current
Sales Associate
IN TOUCH WIRELESS
01.2022 - 06.2022
Secretary
LANKFORD SALVAGE
02.2012 - 04.2020
Bachelor of Science (B.S.) - Accounting
Capella University