Johnna Mallery
Alexandria,KY
Summary
Detail-oriented administrative professional with experience in customer service, scheduling, records management, and office coordination. Skilled at managing multiple priorities, maintaining accuracy, and providing excellent service in fast-paced environments. Strong communicator with a proven ability to build positive relationships and support team success.
Overview
8
8
years of professional experience
Work History
Business Owner
Root and Reason Creative
Alexandria, KY
03.2025 - Current
- Manage scheduling, client communications, contracts, invoicing, and appointment coordination.
- Maintain organized records and business documentation.
- Provide customer service and respond to client inquiries.
- Coordinate multiple projects while meeting deadlines.
Communications Director
The Bridge Church
Alexandria, KY
03.2024 - 08.2025
- Developed and executed communication strategies across print, social media, and website platforms.
- Managed multiple projects, deadlines, and communication requests simultaneously.
- Led the photography team and coordinated volunteers to support church events and initiatives.
- Designed graphics and content while maintaining consistent branding across platforms.
Lead Designer
The Designery Cincinnati Metro
Erlanger, KY
06.2024 - 01.2025
- Designed custom kitchens, closets, and bathrooms to meet client needs and preferences.
- Collaborated with clients to deliver functional, realistic solutions aligned with their vision.
- Managed project timelines with attention to detail, ensuring high-quality execution and on-time delivery.
Member Care Specialist/Social Media Manager
Thriveology
Alexandria, KY
11.2018 - 06.2024
- Managed social media pages, created weekly content calendars, graphics, and advertising materials.
- Edited videos and podcasts using Adobe Premiere and Audition, and designed visuals with Illustrator, Lightroom, and Photoshop.
- Photographed members and events, managed memberships and payments, and analyzed media performance to optimize campaigns.
In-Home Nanny
Independence, KY
08.2021 - 06.2022
- Safely transported children to and from school.
- Prepared nutritious meals.
- Designed and facilitated engaging learning activities to promote exploration and personal development.
Two-Year-Old Teacher
Building Blocks Academy
Highland Heights, KY
05.2021 - 08.2021
- Ensured the safety, hygiene, and well-being of children through attentive supervision and care, including diaper changes and meal preparation.
- Organized activities and implemented curriculum to foster learning, exploration, and developmental growth.
- Maintained schedules, monitored progress, and communicated concerns or milestones to parents or guardians.
Two-Year-Old Teacher
KinderCare
Florence, KY
11.2020 - 05.2021
- Planned and led age-appropriate activities, such as reading, arts and crafts, and songs, to support intellectual and creative development.
- Guided children in developing healthy habits, managing routines, and maintaining personal hygiene.
- Prepared nutritious meals, regulated rest schedules, maintained organized activity areas, and communicated with parents about daily progress and behaviors.
Education
Campbell County High School
Alexandria, KY05-2020
Skills
- Customer Service
- Scheduling & Calendar Management
- Data Entry
- Records Management
- Verbal & Written Communication
- Relationship Building
- Small Business Operations
- Customer Relations
INTERNSHIPS
- May 2022 — Nov 2022
- Social Media Assistant, The Bridge Church
- Alexandria, KY
- Developed and managed a content calendar, social media posts, and Instagram stories in collaboration with the Media Director.
- Captured photos during services to enhance engagement and storytelling.
LEADERSHIP EXPERIENCE
- Sep 2020 — Aug 2023
- Small Group Leader - The Bridge Church
- Alexandria, KY
- Lead students in discussing questions
Timeline
Business Owner
Root and Reason Creative
03.2025 - Current
Lead Designer
The Designery Cincinnati Metro
06.2024 - 01.2025
Communications Director
The Bridge Church
03.2024 - 08.2025
In-Home Nanny
08.2021 - 06.2022
Two-Year-Old Teacher
Building Blocks Academy
05.2021 - 08.2021
Two-Year-Old Teacher
KinderCare
11.2020 - 05.2021
Member Care Specialist/Social Media Manager
Thriveology
11.2018 - 06.2024
Campbell County High School