Johnna Welch
Grandview
Summary
Dedicated customer service representative with a proven ability to resolve inquiries and complaints with empathy. Committed to enhancing satisfaction and building lasting relationships.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
California Fruits
Kansas City, MO
06.2020 - Current
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Monitored inventory levels and coordinated with suppliers to ensure product availability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Stocked produce shelves, ensuring optimal product placement and freshness standards.
- Monitored inventory levels, coordinating with management for timely restocking of items.
- Assisted customers in locating items, providing knowledgeable recommendations for healthy meal options.
Auction Clerk
Retail Rebel
Belton, MO
12.2025 - 01.2026
- Assisted in cataloging items for auction, ensuring accurate descriptions and proper documentation.
- Provided customer service support, addressing bidder inquiries and resolving issues promptly.
- Demonstrated flexibility when adapting to changes in auction schedules, adapting quickly to new tasks as needed.
- Helped maintain an organized workspace for efficient processing of incoming shipment deliveries related to upcoming auctions.
- Contributed to the overall success of the company by consistently meeting or exceeding customer service expectations.
- Expedited check-in process for bidders by efficiently handling documentation, identification verification, and payment procedures.
Outside Lawn and Garden Sales Representative
Lowes Home Improvment
Kansas City, MO
04.2025 - 07.2025
- Developed comprehensive product knowledge to educate customers on lawn and garden solutions.
- Assisted customers in selecting appropriate plants, tools, and materials for specific landscaping projects.
- Provided expert advice on lawn maintenance techniques, pest control, and seasonal planting strategies.
- Boosted sales revenue by effectively upselling related items and services.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Maintained walkways and paths throughout gardens for safe navigation.
- Engaged in friendly conversation with customer to better uncover individual needs.
Inbound Receiver
Target
Kansas City, MO
12.2022 - 04.2025
- Conducted inventory checks and managed stock levels to ensure accuracy in order fulfillment.
- Trained new associates on safety protocols and operational procedures for warehouse tasks.
- Collaborated with team members to optimize workflow and improve overall productivity metrics.
- Unloaded pallets and deliveries and organized products in warehouse.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
Floral Department Manager
Price Chopper
Grandview, MO
10.2007 - 05.2012
- Oversaw floral department operations, ensuring high standards of quality and presentation.
- Developed and implemented seasonal merchandising strategies to enhance customer engagement.
- Trained and mentored staff on floral design techniques and customer service excellence.
- Managed inventory levels, optimizing product availability while minimizing waste.
- Boosted employee morale by fostering a positive work environment with open communication channels between management and staff.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
- Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.
- Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
- Inventoried plants and flower care supplies and ordered more.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
Education
High School Diploma -
Grandview High School
Grandview, MOSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Order processing
Timeline
Auction Clerk
Retail Rebel
12.2025 - 01.2026
Outside Lawn and Garden Sales Representative
Lowes Home Improvment
04.2025 - 07.2025
Inbound Receiver
Target
12.2022 - 04.2025
Customer Service Representative
California Fruits
06.2020 - Current
Floral Department Manager
Price Chopper
10.2007 - 05.2012
High School Diploma -
Grandview High School