Johnna Wright
Mobile
Summary
Motivated Claims Adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Organized, trustworthy and dependable.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster
Eberl Claims Service
08.2021 - 10.2024
- Processed Wind & Hail related homeowner's claims
- Provide courteous customer care
- Ensured compliance standards and metrics were consistently met
- Accurately and efficiently reviewed field adjuster work product submissions and provided appropriate feedback and revision direction as necessary
- Communicate directly with the policyholder and their agent as needed
- Review field adjuster work product submission for quality and adherence to the company Standard, Insurance Policies, client-specific guidelines, best practices, and estimating standards
- Determine the appropriateness and accuracy of recommended repairs based on photographs, diagrams, narrative reports, documentation submitted by policyholder and drone footage
- Provide constructive feedback and revision requests to field adjusters by telephone and in writing
- Effectively manage a claims case load of 50+ claims
- Establish and maintain strong working relationships with policyholders, agents, and other claim participants
- Completed necessary claim file documentation in Claims Center in support of subsequent claim handling
Claim Processor
Pilot Catastrophe Services
06.2022 - 07.2023
- Complete necessary claim file documentation in NextGen to support claim handling
- Entered info on submitted claims to ensure timely progression of claim determination and eligibility
- Electronically entered findings and submitted documents to be reviewed for processing
Healthcare Specialist
Teleperformance
01.2017 - 05.2020
- Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
- Provided both emergency and standard medical care to Branch personnel by conducting verbal and physical exams and administering appropriate treatment.
- Managed and updated health records of Number personnel.
- Led cross-functional team meetings focused on enhancing collaboration across departments, streamlining workflows for increased productivity.
Education
Masters Of Clinical Mental Health - Mental Health Counseling
Faulkner University
Montgomery, ALBachelor Of Business Administration - Business Administration And Management
Faulkner University
Montgomery,Al05.2020
Skills
- Claims handling
- Property claims
- Xactimate
- XactAnalysis
- NextGen
- Image Right
- Guidewire
- CMS
- Multitasking
- Customer service
- Negotiation
- Compliance
- Data entry
Certification
- State Farm Auto
- State Farm Property
- NFIP Flood certified
- NPN 20663870, Florida, Oklahoma, Louisiana, Kentucky
Additional Information
Contact policyholders to schedule appointments for field adjusters to inspect for catastrophe related losses, Utilize Xactimate to prepare repair estimates and review supplement requests and make subsequent adjustments to estimates, Streamlined claim processing procedures, resulting in improved efficiency and reduced processing times. Consistently met daily claim closure targets., Provided empathetic customer service, effectively communicating with policyholders during stressful situations., Offered guidance and support throughout the claims process, Offered support throughout the claims process, ensuring clear communication and understanding, Worked closely with adjusters and contractors and facilitated smooth communication between all parties involved in the claims process
Personal Information
Title: Claims Adjuster
Timeline
Claim Processor
Pilot Catastrophe Services
06.2022 - 07.2023
Property Desk Adjuster
Eberl Claims Service
08.2021 - 10.2024
Healthcare Specialist
Teleperformance
01.2017 - 05.2020
- State Farm Auto
- State Farm Property
- NFIP Flood certified
- NPN 20663870, Florida, Oklahoma, Louisiana, Kentucky
Masters Of Clinical Mental Health - Mental Health Counseling
Faulkner University
Bachelor Of Business Administration - Business Administration And Management
Faulkner University
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